mabl · 21 hours ago
Customer Success Manager
Greater Boston
Full-time
Hybrid
Entry, Mid Level
2+ years expmabl is on a mission to empower software teams with an AI-powered low-code test automation platform. They are seeking an experienced Customer Success Manager to support enterprise customers throughout their journey, from onboarding to renewal and expansion.
Developer ToolsProduct ManagementSaaSSoftware
Responsibilities
Support customers throughout their journey with from onboarding to sustained success to renewal and expansion and upsell
Onboard new customers to the mabl platform including hands-on training and guidance with best practices
Engage with customer executives and key stakeholders to identify, track, and measure mabl’s impact
Lead Quarterly Business Reviews with commercial clients
Proactively identify expansion opportunities to sell new products and find new teams to work with and drive the expansion conversations
Own customer usage and retention and be held accountable for a gross dollar retention and net dollar retention metric
Collaborate with the product team, conducting ongoing product feedback sessions and partnering to translate customer feedback into product requirements
Monitor customer health including metrics and usage trends to proactively engage with customers
Qualification
Required
2-3 years experience as an Account Manager at a B2B SaaS company
Excellent written and verbal communications
Comfortable with technology (bonus if you have experience with CSS, HTML or come from a QA, testing or devops background)
Motivated and strategic in finding expansion opportunities within accounts
Strong analytical skills, with a bias for using data to identify trends and opportunities
Passionate about working at a growing startup and learning new technologies
Have been held to a sales or NDR / GDR quota and consistently achieved or exceeded your quota
Preferred
Bonus if you come from a sales background
Benefits
Stock options
Generous parental leave
Rich health benefits
Employee wellness and collaboration perks
Rewards and recognition programs
Mabl Kudos program
Annual Founders Award
Company
mabl
Mabl is an intelligent test automation provider that maintains tests and identifies regressions for quality engineering.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$76.1MKey Investors
Vista Equity PartnersGoogle VenturesCRV
2021-11-18Series C· $40M
2020-05-08Series Unknown· $6.1M
2018-09-18Series B· $20M
Leadership Team
Dan Belcher
Co-Founder
Anthony Palladino
Chief Revenue Officer
Recent News
2025-10-23
Company data provided by crunchbase