Eight Sleep · 1 week ago
Full Stack Engineer - Customer Experience
New York, NY
Full-time
Onsite
Senior Level
5+ years expEight Sleep is a company on a mission to fuel human potential through optimal sleep by developing advanced technology. They are looking for a Full Stack Engineer to enhance their Customer Experience by building tools and systems that improve customer support efficiency.
Consumer Electronics
Responsibilities
Create the integrations, AI tools, and MCP servers that give our AI agents secure, scope access to the tools needed to ensure customers have a world class experience
Own the design and development of AI systems and tools that find and fix issues for customers
Develop monitoring systems and dashboards to track AI performance and surface insights about customer issues
Identify automation opportunities across the support team's troubleshooting flows
Collaborate with Software, Hardware, ML, and Operations teams to reduce the time to root cause and resolve issues, as well as prevent issues from happening again
Qualification
Required
5+ years of full stack engineering experience (Python, TypeScript/JavaScript, SQL)
Strong ability to work independently and unblock yourself - you don't wait for others to solve problems
Experience building tools, integrations, or automation systems - you must have built systems that use AI and used AI to build systems
Strong Product and UX sense - there's nothing worse than lousy internal systems
Ability to leverage and orchestrate AI coding assistants effectively - you'll be expected to use Claude, Devin, and similar tools daily
Strong debugging skills and the ability to dive deep into complex technical issues
Excellent communication skills to work across engineering, product, operations, and CX teams
Comfort with ambiguity and the ability to define structure in a fast-moving environment
Preferred
Experience with customer support, SRE, or building chatbots is a plus
Experience writing and implementing post mortems (or COEs)
Benefits
Every Eight Sleep employee receives the very product that defines our mission: a Pod of their own.
Equity participation to every full-time team member
Periodic equity refreshments based on performance
Company
Eight Sleep
Eight Sleep is the world’s first sleep fitness company. Our mission is to fuel human potential through optimal sleep.
51-200 employees
H1B Sponsorship
Eight Sleep has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
Funding
Current Stage
Growth StageLeadership Team
Matteo Franceschetti
Co-Founder & CEO
Nicolas C.
Chief Financial Officer
Recent News
Tech Startups - Startups and Technology news
2025-08-26
Tech Startups - Startups and Technology news
2025-08-26
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2025-08-26
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