Everwise Credit Union · 7 hours ago
Director, Payment Services
South Bend, Indiana 46601 - Corporate
Full-time
Hybrid
Mid, Senior Level
6+ years expEverwise Credit Union is seeking a Director of Payment Services to oversee and manage all aspects of the credit union's payment operations. The role involves developing efficient payment service delivery systems, managing vendor relationships, and ensuring compliance with regulations.
BankingFinanceFinancial Services
Responsibilities
Oversee daily operations related to debit and credit card services, electronic funds transfers, ACH payments, domestic and international wire transfers, and P2P payment services
Ensure seamless and secure transaction processing and resolve any operational issues that arise
Monitor and manage payment-related metrics, ensuring service levels and performance standards are met or exceeded
Develop and implement payment strategies that align with Everwise Credit Union’s overall strategic plan
Create and refine payment service delivery systems to ensure they are simple, efficient, and member friendly
Identify and implement new payment technologies and services that enhance the member experience and meet evolving market demands
Manage relationships with payment vendors, including negotiating contracts, monitoring service levels, and ensuring high-quality service delivery
Collaborate with vendors and other external partners to implement new payment solutions and improve existing services
Evaluate and select new vendors and partners as needed, ensuring they align with Everwise's strategic goals and standards
Ensure all payment operations comply with applicable state and federal laws, as well as payment network regulations and standards
Develop and maintain policies and procedures for payment services to ensure compliance and mitigate risk
Stay updated on regulatory changes and industry best practices and implement necessary changes to maintain compliance and operational efficiency
Oversee the resolution of payment disputes, ensuring timely and fair outcomes for members
Work closely with member service teams to address and resolve member inquiries and issues related to payment services
Develop and implement training programs for staff to ensure they are knowledgeable and capable of supporting members effectively
Qualification
Required
Bachelor's degree in finance, business administration, Information Technology, related field, or equivalent experience
6+ years of credit/debit card and payments experience
4+ years' experience leading others
Knowledge of compliance and regulatory matters pertaining to payment processes
Proven ability to develop and implement effective strategies to improve payment systems performance
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
Excellent leadership skills and the ability to coach, mentor, and manage teams
Thorough knowledge of credit and debit card payment processing, ACH/EFT payment, wires, and peer-to-peer payment platforms
Knowledge of emerging payment technologies and trends
Understanding of bank and/or credit union retail/lending policies, and default enforcement clauses
Ability to manage multiple projects and priorities simultaneously
Interpersonal skills to work with internal and external stakeholders
Strong analytical skills, critical thinking, and sound decision-making abilities
High-level of integrity, professionalism, and commitment to member service
Proficient in analyzing large datasets to identify trends, risks, and opportunities for improvement
Efficiently, effectively, and concisely communicate with members, peer leaders, executive management, and outside vendors
Ability to evaluate regulatory and legislative language and understand how it affects payments policy and practices
Company
Everwise Credit Union
Everwise Credit Union is a banking firm that provides savings accounts, mortgages, auto loans, and home equity loan services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jason M. Osterhage
President + Chief Executive Officer
Todd Brown
Chief Financial Officer
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