Dow Jones · 20 hours ago
Membership Associate
New York, NY
Full-time
Hybrid
New Grad, Entry Level
$60K/yr - $75K/yr
0+ years expDow Jones is a leading media organization, and they are seeking a highly organized Membership Associate to join their Wall Street Journal Leadership Institute team. The role involves managing membership operations, updating member information systems, and providing support for internal stakeholders.
Digital MediaNewsPublishingSocial Media
Hiring Manager
Sydnie Smart
Responsibilities
Process new member applications, ensure accurate data entry into membership systems, and coordinate welcome materials
Regularly update and maintain accurate member information, including contact details, membership status, renewals, and special requests
Handle cancellations and assist in the reactivation of expired memberships when necessary
Generate reports on membership growth, renewals, and sales activities to support team decision-making and performance tracking
Ensure membership records are accurately entered and up-to-date in the organization's membership database or CRM system (e.g., Salesforce, HubSpot, etc.)
Perform regular data clean-ups and updates to ensure the integrity of membership data and prevent errors in member communication
Work with the IT or support team to resolve any issues related to the membership platform, ensuring smooth operations for staff and members alike
Qualification
Required
Bachelor's degree in Business Administration, Marketing, Communications, or a related field (or equivalent experience) preferred
0-2 years of experience in membership coordination, customer service, or administrative support, preferably in a membership-driven organization
Experience in membership management systems (e.g., CRM systems, Salesforce, HubSpot, or similar platforms)
Strong organizational skills with the ability to handle multiple tasks and prioritize effectively
Attention to detail with an emphasis on maintaining accurate records and ensuring data integrity
Excellent communication skills, both verbal and written, with the ability to interact professionally with members, staff, and other stakeholders
Basic financial understanding for handling membership transactions, renewals, and billing-related tasks
Problem-solving skills: Ability to think critically and resolve issues independently or escalate when necessary
Tech-savvy: Comfort with software tools, data entry, and troubleshooting membership-related systems
Team player: Willingness to collaborate with sales, marketing, and operations teams to ensure smooth membership processes
Benefits
Comprehensive Healthcare Plans
Paid Time Off
Retirement Plans
Comprehensive Medical, Dental and Vision Insurance Plans
Education Benefits
Paid Maternity and Paternity Leave
Family Care Benefits
Commuter Transit Program
Subscription Discounts
Employee Referral Program
Company
Dow Jones
Dow Jones is a news and business information provider that delivers content to consumers and organizations via newspapers and more.
1001-5000 employees
H1B Sponsorship
Dow Jones has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (45)
2024 (40)
2023 (48)
2022 (72)
2021 (44)
2020 (39)
Funding
Current Stage
Late StageTotal Funding
unknown2007-12-13Acquired
Leadership Team
Almar Latour
CEO, Dow Jones & Publisher, The Wall Street Journal
Sarah Cottle
Executive Vice President and General Manager, Energy
Recent News
2026-01-25
2026-01-18
Company data provided by crunchbase