HumanQ · 12 hours ago
CX OPERATIONS & PROGRAM MANAGER/SENIOR MANAGER
United States
Full-time
Remote
Senior Level, Lead/Staff
8+ years expHumanQ is a fast-growing SaaS company focused on Team Activation, helping teams align and execute on business challenges. The CX Operations & Program Manager role involves managing customer experience operations, ensuring efficient program delivery, and improving operational systems to support growth.
ConsultingCorporate TrainingProfessional ServicesTraining
No H1B
U.S. Citizen Only
Responsibilities
Own CX operations and program delivery across all HumanQ offerings
Manage multiple complex customer engagements simultaneously
Build and maintain detailed Excel-based trackers, plans, and operational dashboards
Create clear, polished PowerPoint decks for customers and internal stakeholders
Drive timelines, dependencies, and follow ups across customers, Catalysts, and internal teams
Coordinate scheduling, communications, and execution across many moving parts
Serve as the operational point person from deal handoff through delivery and reporting
Rapidly switch between priorities without losing accuracy or follow through
Identify operational gaps and fix them with practical, scalable solutions
Decide when to standardize, when to automate, and when manual precision is required
Qualification
Required
8–12 years' experience in operations, program management, CX delivery, consulting, and/or PMO roles
4 solid years of Project Management experience
Strong in Microsoft Excel (advanced formulas, logic, scenario tracking)
Exceptional in Microsoft PowerPoint—you can produce clean, executive ready decks quickly
Proven ability to manage many parallel workstreams with frequent context switching
Calm, structured, and reliable under pressure
Detail oriented with strong follow through—nothing slips
Comfortable working in fast changing, imperfect environments
Clear communicator who keeps stakeholders aligned
Able to work core collaboration hours of 9:00am–6:00pm; these hours are required and non-negotiable due to the level of cross functional and customer coordination involved in this role
Must be a U.S. citizen or resident
Company
HumanQ
HumanQ offers executive level skills at every level of the organization for accelerated growth and impact through intimate group coaching.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$3.5MKey Investors
Kindred Ventures
2022-08-31Seed· $2M
2021-08-23Seed· $1.5M
Leadership Team
Angela Klein
Senior Director, Strategic Partnerships
Julie Zukof
Senior Director, Strategic Partnerships
Recent News
2022-09-09
2022-09-05
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