American Airlines · 20 hours ago
Analyst/Sr Analyst, Digital Product Owner
Fort Worth, TX
Full-time
Onsite
Mid, Senior Level
3+ years expAmerican Airlines is a leading airline company that offers opportunities for personal and professional growth. The role focuses on enhancing mobile products and customer experiences by collaborating with internal teams and managing mobile platform backlogs.
AerospaceAutomotiveTransportationTravel
Responsibilities
Collaborates and works closely with internal partners from IT, UX and Analytics to understand customer behavior and create great customer experiences
Promotes mobile tools and features as a way to support other products in meeting their goals and objectives, while ensuring experiences align with vision for mobile and consider the holistic mobile experience
Keeps stakeholders informed and communicates outcomes, learnings, and changes as teams work toward objectives
Conducts competitive benchmarking to research new technologies, identify gaps, and discover opportunities to enhance the customer experience
Be part of the team that manages the development and implementation of new mobile features and tools. This includes taking part in Agile ceremonies—grooming, iteration planning, stand-ups and using Agile product management tools
Translates business objectives into technical specifications by creating a backlog of clearly written and well defined user stories
Manages mobile platform backlog to ensure teams are focused on the highest impact efforts to achieve defined objectives and key results
Works with third party software vendors as the team builds mobile tools and offerings
Operates within the DevOps model, helping troubleshoot technical issues and prioritizing defect fixes and small enhancements among larger feature efforts
Partners closely with IT architects and technical leads to develop solutions that deliver customer value quickly while reducing ongoing operational costs
Leads ongoing demonstrations of new software to update stakeholders and team members on new features and functionality
Partners with other business units to write and accept user stories, ensuring technical and business requirements are met
Focuses on outcomes—identifying key metrics and continuously measuring and iterating to improve the product
Qualification
Required
Bachelor's degree in computer science or related field or equivalent experience/training
Understanding of mobile app technology frameworks and differences between Android and iOS platforms
Understanding of how American's systems interact with each other (i.e. Sabre, ITA, eTDS, etc.)
3 years relevant work experience, preferably in e-commerce
Understanding of the latest mobile technologies and how those tools can be leveraged to drive customer engagement
Proven track record in delivering products that generate substantial value
High level of intellectual curiosity and comfort with ambiguity
Well organized, able to multi task, able to prioritize with minimal direction
Communication skills—providing transparency, setting expectations and reporting on results
Emphasis on interpersonal skills that create an environment of trust and encourage partnership within the team and across product teams
Preferred
Master's degree in related field
Experience with selecting and implementing 3rd party software development kits to enhance app offerings and tools
Experience using Agile and other SDLC techniques to develop and deliver software
Experience working in a product model, focused on outcomes to continuously improve the customer experience
Mobile and travel/airline experience
Benefits
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Company
American Airlines
American Airlines is an airline company that operates a diverse fleet of aircraft, including narrow-body and wide-body jets. It is a sub-organization of American Airlines.
10001+ employees
H1B Sponsorship
American Airlines has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (359)
2024 (270)
2023 (253)
2022 (260)
2021 (342)
2020 (263)
Funding
Current Stage
Public CompanyTotal Funding
$1B2023-11-17Post Ipo Debt· $250M
2023-02-08Post Ipo Debt· $750M
2015-01-01Post Ipo Equity
Leadership Team
Doug Parker
Chairman and former CEO at American Airlines
David Seymour
Chief Operating Officer
Recent News
legacy.thefly.com
2026-01-22
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-22
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