TEEMA · 2 months ago
Senior Customer Service Representative
East Hartford, CT, US
Full-time, Contract
Onsite
Mid, Senior Level
$19.36/hr - $19.36/hr
0+ years expTEEMA is seeking a Senior Customer Service Representative to be the first point of contact for applicants and beneficiaries. The role involves supporting clients with their programs and ensuring customer satisfaction through effective communication and problem-solving skills.
Human ResourcesRecruitingStaffing Agency
Responsibilities
Act as the initial point of contact for inquiries from potential and existing beneficiaries related to Client programs
Provide one-to-one telephone contact with consumers and providers
Assist with password resets
Accurately respond to incoming calls received by the call center
Accurately document all interactions with consumers
Forward calls to Call Center Leadership or other CT agencies per established procedures
Provide clear, complete, accurate, and objective information based on a full understanding of program requirements
Log calls into the tracking system, noting consumer questions/concerns, and recommend improvements to the system
Work with consumers in difficult situations, handling and data-entering complaints in accordance with approved policies
Meet and exceed daily standards for calls answered, customer service, and quality
Qualification
Required
Must be at least 18 years of age or older
Must have a High School Diploma (or equivalent) AND a minimum of six months experience in a call center environment. (An Associate degree or higher without call center experience is also acceptable)
Must be able to pass a 30 WPM typing test
Must be able to pass a customer service assessment
Must be able to successfully pass a criminal background check and drug test
Preferred
Exceptional Verbal and Written Communication Skills: The ability to convey complex information in clear, concise terms to ensure customer understanding
Strong commitment to work ethic and outstanding attendance
Effective problem-solving skills
Prior Customer Service Experience
The ability to navigate multiple applications and research solutions with ease
A genuine desire to help people and guide them to the best resolution for their issue
Excitement for innovative technology
The ability to provide calm conflict resolution and problem-solving for frustrated customers
Comfort working in a structured environment for the duration of your allotted, full-time schedule, taking high-volume calls from consumers
Benefits
Full Time Employment
Paid Training
Work Schedule: Monday - Friday, 8:30 am - 5:00 pm
Weekend's OFF!
Career Growth Opportunities
Great Work Environment
Full Benefit Options
Company
TEEMA
TEEMA is a staffing/recruiting firm that places permanent full-time and contract resources.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Amanda DeHaas
Partner & Sr. Recruiter
Brian Antenbring
Founder
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