Visa · 2 days ago
Director, Workplace Hospitality Program
Foster City, CA, US
Full-time
Hybrid
Senior Level, Lead/Staff
$188K/yr - $302K/yr
8+ years expVisa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities. The Director, Workplace Hospitality Program will lead Visa’s North America workplace hospitality and culinary programs, ensuring a culture of food and service excellence while managing vendor relationships and program budgets.
BankingFinanceFinancial ServicesInformation TechnologyMobile PaymentsPayments
No H1B
Responsibilities
Lead Visa’s North America workplace hospitality and culinary programs, building a consistent culture of food and service excellence across Corporate Services and third‑party partners
Based in Foster City, CA- this role leads the North America portfolio of sites and interfaces with local management, Executives, executive support staff, vendor organizations, and Facility Managers
Primary accountabilities include hospitality program development and contract management of the Food Service Supplier for all NA sites
Manage budget for NA culinary services and hospitality programming to deliver a best‑in‑class experience for employees and clients
Establish yourself as Visa’s hospitality Subject Matter Expert- set, uphold, and govern standards of excellence to ensure consistency, efficiency, and quality across all products and services
Define KPIs and service levels. Monitor colleague experience metrics to ensure amenities are measured, managed, and continuously improved
Lead contract governance for all hospitality and culinary vendors in partnership with Corporate Accounting and Procurement. Ensure compliance with processes and procedures
Partner closely with the Food Service Supplier to ensure consistent program alignment across the NA portfolio
Own the culinary and events site communications strategy, shifting from management-speak to customer‑focused hospitality language that drives engagement
Lead an ongoing activation program, community manager function, that promotes return‑to‑office, wellness, sustainability, collaboration, and senior‑leader connection
Lead effective internal comms across sites to optimize investment and communicate program progress and milestones to leadership
Build strong relationships with Site Leadership, Executives, and cross‑functional partners. Provide context to Senior Leadership for decisions and actions related to culture creation and hospitality strategy
Collaborate with Global Corporate Services counterparts to align culinary design standards so space and service consistently deliver a best‑in‑class colleague experience
Ensure the food program is an equitable and consistent amenity across the US culinary portfolio, including beverage and catering services
Partner with the Supplier to integrate Visa’s Sustainability, Inclusion, and Wellness initiatives into the NA Food Program and adapt offerings for a hybrid workplace
Develop the annual program budget. Manage to plan and track all expenditures
Utilize Purchasing Requisitions and purchasing cards per established processes. Oversee monthly financial and SLA reporting with vendors
Coordinate and conduct employee focus groups and feedback loops to validate program performance on quality, service, convenience, and value
Identify opportunities to refine program, service levels, and activations to maximize colleague experience and ROI
Provide input to capital and expense budget processes for culinary requirements and future site investments
Lead special projects and other duties as assigned to advance hospitality excellence across the NA portfolio
Qualification
Required
10 years of work experience managing Amenities Programs, Food Service, Retail, Corporate Services or related field, or 8 years of work experience with a Bachelor's degree
Demonstrable experience of data analysis and use of data to drive change in service excellence
Demonstrable experience with communication and marketing
Demonstrable financial acumen, developing and tracking budgets
Ability to communicate effectively with strong interpersonal, verbal and written communication skills
Business acumen, collaborative and influencing skills to effectively navigate a matrix management structure
Ability to manage vendors and interpret vendor contracts
Gathering the appropriate information to develop consensus – decision making
Leads through a strong team focus, capable of working seamlessly with counterparts in other areas of the Visa organization
Strong analytical skills with a proven ability to determine what data is meaningful and relevant in order to develop insights and to use such insights to influence stakeholders
Effectively work and collaborate with both internal and external clients
Strong customer service and personal interaction skills
Strong communication and presentation skills- ability to clearly communicate complex concepts, and create supporting PowerPoint slides to clarify and memorialize
Strong computer skills with working knowledge of Microsoft Teams products. Project management tools
Collaborates with Sourcing to write contracts, making sure services are performed at the contracted time, term and conditions
Establishes and enforces service levels keeping in mind the needs of Visa staff
Consults with Business Leaders on any outstanding issues that arise and handles according to the developed plan
Other responsibilities include onboarding, coordinating, administering, and managing of multiple vendors, contractors as well as relations and contractual agreements for related programs
Interfacing with Site Leads and Executives, as well as senior management and office personnel
Preferred
Membership to professional hospitality organization preferred
Experience developing and maintaining food service programs and ensuring food safety standards are upheld by vendors
Benefits
Medical
Dental
Vision
401 (k)
FSA/HSA
Life Insurance
Paid Time Off
Wellness Program
Company
Visa
Visa is a multinational financial services company that facilitates electronic payment systems throughout the world.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
TNB Financial Services
2016-09-10Post Ipo Equity
2008-03-19IPO
Leadership Team
Ryan McInerney
Chief Executive Officer
Chris Suh
EVP & Chief Financial Officer
Recent News
Crowdfund Insider
2026-01-25
2026-01-25
https://fastcompanyme.com
2026-01-24
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