Freedom Mortgage · 1 day ago
Supervisor; FHA Claims
United States
Full-time
Onsite
Mid Level
4+ years expFreedom Mortgage is a company specializing in mortgage services, and they are seeking a Supervisor for FHA Claims. The role involves coordinating and managing the Claims staff to ensure timely and accurate filing of FHA claims in compliance with guidelines.
Financial ServicesInsuranceMortgage
Responsibilities
Responsible to ensure that all title packages are completed within insurer timeframe requirements
Corresponding with law firms around title delays that may impact FHA timelines
Ensure FHA Part B claims, SFLS, non-conveyance claims (CWCOT-Claims Without Conveyance of Title) are filed accurately and timely in accordance with FHA timeframe requirements
Manage title package submission process and monitor for approval of all required extensions
Facilitate weekly/bi-weekly meetings with staff and provide training, coaching and counseling to claims staff
Utilize exception and control reports to identify backlogs and ensure work is completed timely and accurately
Ensure daily/weekly follow-up on all outstanding claim proceeds as well as suspended claims
Keep up to date on all FHA servicing requirements and revisions
Keep manager/AVP informed of all trends and problems including, but not limited to claim denials/curtailments, avoidable losses, title problems and compliance problems that will create an “out of compliance” condition or expose Freedom to any risk of exposure or liability
Complete and conduct performance reviews, monitor individual staff performance and work in conjunction with the Human Resources department to resolve performance issues
Ensure all monthly investor, insurer and other required reporting is completed timely and accurately
Communicates any trends and / or problems with recommended solutions to department management
Ability to handle advanced Excel and PowerPoint requirements for the Manager’s area of responsibility
Maintain regular and punctual attendance
Performs other related duties as assigned
Manages staff and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
Qualification
Required
Bachelors Degree (B.A.) from a four-year College or University; or four to six years related experience and/or training; or equivalent combination of education and experience
Strong knowledge base around FHA servicing and expense reimbursement requirements
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Preferred
Fiserv system experience
TEMPO default servicing system experience
CMAX claims system experience
Company
Freedom Mortgage
Freedom Mortgage is a full-service mortgage lender with strong customer service and a unique streamlined process.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$1.55B2025-08-20Debt Financing· $500M
2023-06-27Debt Financing· $1.05B
Leadership Team
Stan Middleman
President, Chief Executive Officer
Steven Fasman
Executive VP & Executive Advisor to the CEO
Recent News
2025-10-24
2025-10-20
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