South Central Connecticut Regional Water Authority · 8 hours ago
Home Safety Valve Manager
New Haven, CT
Full-time
Onsite
Mid, Senior Level
$93K/yr - $134K/yr
5+ years expThe South-Central Connecticut Regional Water Authority (RWA) provides essential water services to nearly 430,000 consumers. The Home Safety Valve Manager will lead a team to ensure efficient operation of Safety Valve services, focusing on customer satisfaction and operational strategies.
Public SafetyWater
Responsibilities
Team Leadership: Supervise and direct the daily activities of four staff members, ensuring high performance and professional development
Customer Resolution: Serve as the primary contact for complex customer inquiries, resolving issues to the satisfaction of both the customer and the company
Operational Oversight: Manage day-to-day operations, from routine Safety Valve functions to more complex customer service issues
Contractor Management: Establish professional relationships with contractors, supervise repair work, and approve all repair invoices
Coordination: Oversee the work of the Safety Valve Field Coordinator and ensure the coordination of site visits, repairs, and timelines are clear to ensure contractor work quality, efficiency, and customer satisfaction
Program Management: Manage the Water, Sewer, and In-Home Plumbing programs, acting as the managerial contact for contractor requirements and customer inquiries
Financial Oversight: Review and approve all invoices from repair contractors and other vendors, and assist with the annual budget process
Reporting: Prepare detailed weekly and monthly reports for senior leadership and provide updates to contract clients
Marketing: Schedule and manage monthly marketing campaigns, working with vendors to ensure timely release of materials
Administration: Maintain active contract files, prepare for renewals and RFPs, and respond to bids by established deadlines
Technology: Oversee the functionality and optimization of all software programs, SaaS services, and data/reporting tools to ensure accurate customer data, contract management, enrollments, payment processing, reporting, analytics, and marketing activities
Other Duties: Perform various other tasks as assigned to support the team
Qualification
Required
Bachelor's degree in business, marketing, or related field
5 years of experience in a related field. Preferably water or sewer utilities
Strong analytical, decision-making, and troubleshooting skills
Excellent interpersonal, communication, leadership, and organizational skills
Ability to work independently and make decisions with minimal supervision
Proficiency in Word, Windows, Excel, PowerPoint, email, and various SaaS tools
Detail-oriented with the ability to manage multiple tasks simultaneously
Availability for early morning and late evening meetings with contract clients as needed
Benefits
Medical, dental, vision, and life insurance
Generous paid time off
Short-term and long-term disability coverage
401k and tuition reimbursement plans
Wellness Program & Incentives
Company
South Central Connecticut Regional Water Authority
South Central Connecticut Regional Water Authority is a non-profit public corporation.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
L
Larry L. Bingaman
President & CEO
Recent News
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2025-11-08
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