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Symmetrio · 16 hours ago

ServiceNow Business Process Lead Consultant

United States

Full-time

Remote

Senior Level

$140K/yr - $180K/yr

5+ years exp

Symmetrio is recruiting a ServiceNow Business Process Lead Consultant for one of the world's largest hospitality and technology services organizations. This role is responsible for leading enterprise-wide process definition and optimization efforts, focusing on enabling automation and scalability on the ServiceNow platform.

ConsultingHealth CareInformation TechnologyLogistics

H1B Sponsor Likely

Hiring Manager

Kevin Brennan

Responsibilities

Lead the discovery, documentation, and analysis of end-to-end business processes across multiple functional areas in a large enterprise environment

Define current-state and future-state process models, identifying gaps, inefficiencies, and automation opportunities

Partner with business stakeholders to align process design with strategic objectives and operational needs

Translate business process requirements into clear inputs for ServiceNow configuration and development teams

Establish and maintain process standards, governance, and best practices for workflows implemented on the ServiceNow platform

Ensure process designs leverage out-of-the-box ServiceNow capabilities where possible and minimize customization

Support prioritization of process improvement and automation initiatives based on business value and feasibility

Collaborate with platform owners, architects, and developers to ensure process integrity throughout implementation

Measure and report on process performance, adoption, and continuous improvement opportunities post-implementation

Qualification

ServiceNowBusiness process analysisProcess modeling methodologiesAutomation initiativesProcess improvement certificationsStakeholder management

Required

Bachelor's degree in Business, Information Systems, Engineering, or a related field (or equivalent experience)

5+ years of experience in business process analysis, process improvement, or process transformation roles

Hands-on experience working with the ServiceNow platform, including workflow design and platform capabilities

Strong understanding of process modeling methodologies (e.g., BPMN, Lean, Six Sigma)

Experience working in large, complex enterprise environments with multiple stakeholders

Ability to translate business needs into structured, actionable process designs

Excellent facilitation, communication, and stakeholder management skills

Experience supporting automation, digital transformation, or operational excellence initiatives

Preferred

ServiceNow certifications (e.g., CSA, CIS) and/or process improvement certifications (Lean, Six Sigma) are a plus

Benefits

Health Care Plan (Medical, Dental & Vision)

401k Retirement Plan (4% match)

Paid Time Off (Vacation, Sick & Public Holidays)

Company

Symmetrio

Symmetrio prides itself on our unwavering dedication to understanding clients’ unique needs, organizational design, culture, and operational challenges.

Founded in 2012

Philadelphia, Pennsylvania, USA

51-200 employees

https://www.solustaff.com

H1B Sponsorship

Symmetrio has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (1)

Funding

Current Stage

Growth Stage

Leadership Team

Kevin Brennan

President and Founder

Company data provided by crunchbase