Bloomberg BNA · 22 hours ago
Client Service Manager
USA
Full-time
Onsite
Mid, Senior Level
4+ years expBloomberg BNA is seeking a Client Service Manager to manage engagement efforts and support select customer accounts to enhance customer satisfaction and product utilization. The role involves training clients, identifying up-sell opportunities, and collaborating with internal departments to maximize customer retention.
Information ServicesLegalProfessional ServicesSearch Engine
Responsibilities
Serves as the primary point of contact for users within an existing client in the field, focusing on increasing users, usage, engagement and renewals
Establishes long-term relationships with customers and identifies up-sell opportunities
Proactively monitors account health and crafts engagement strategies
Trains and supports assigned accounts to maximize utilization of Bloomberg Industry Group products, including on-boarding training of new employees to client firms
Helps clients set up alerts, dashboards, and more
Collaborates closely with Relationship Partners to define account-specific strategies and identify additional sales and growth opportunities for existing clients
Participates in special projects and performs other duties as assigned
Qualification
Required
Manages engagement efforts and supports select customer accounts to drive greater customer satisfaction and utilization of assigned products to maximize customer retention
Provides account training, acts as a liaison between assigned accounts and sales representatives and other Bloomberg Industry Group departments, identifies up-sell opportunities, and answers customer inquiries in a timely fashion
Serves as the primary point of contact for users within an existing client in the field, focusing on increasing users, usage, engagement and renewals
Establishes long-term relationships with customers and identifies up-sell opportunities
Proactively monitors account health and crafts engagement strategies
Trains and supports assigned accounts to maximize utilization of Bloomberg Industry Group products, including on-boarding training of new employees to client firms
Helps clients set up alerts, dashboards, and more
Collaborates closely with Relationship Partners to define account-specific strategies and identify additional sales and growth opportunities for existing clients
Participates in special projects and performs other duties as assigned
Proven ability to prioritize accounts and manage multiple projects and activities to meet business' objectives and deadlines
Strong analytical, organizational and interpersonal communication skills
Ability to travel to within assigned territory
Bachelor's degree with coursework in business, marketing, sales or related field; or equivalent experience
4-7 years of successful sales or account management experience in a business environment comparable to Bloomberg Industry Group
Preferred
Knowledge of assigned market (e.g. law firms, tax & accounting, corporations) preferred
Prior Account Management experience is preferred
Company
Bloomberg BNA
Bloomberg BNA is now Bloomberg Industry Group.
1001-5000 employees
H1B Sponsorship
Bloomberg BNA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (3)
Funding
Current Stage
Late StageTotal Funding
unknown2011-08-25Acquired
Leadership Team
Demedre Heulett
Senior HR Business Partner
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