Epicor · 3 hours ago
Technical Application Specialist | BisTrack
Minneapolis, MN
Full-time
Onsite
Mid Level
$62K/yr - $100K/yr
3+ years expEpicor is a company dedicated to creating a world of better business through data, AI, and cognitive ERP. They are looking to build a talent pipeline for future openings for Technical Application Specialists who will diagnose, troubleshoot, and repair software and network systems while ensuring excellent customer experiences.
Computer Software
Responsibilities
Investigate and document customer application support cases, gathering the information needed to resolve or escalate issues
Troubleshoot multi‑tier software environments, including SQL, web servers, devices, printers, and network‑related errors
Collaborate with support, development, QA, and professional services to drive resolution and communicate customer needs
Understand customer business workflows and how they interact with the application
Perform root‑cause analysis and coordinate cross‑team efforts when deeper investigation is required
Manage and follow up on assigned cases, providing clear, professional updates and ensuring a strong customer experience
Occasionally participate in onsite visits or customer events as needed
Qualification
Required
3+ years of relevant technical support experience
Related post-secondary education or equivalent industry experience
Comfort working in high-volume support environments
Strong organization skills and ability to manage multiple cases at once
Ability to work well under pressure while delivering excellent customer service
Strong presentation, communication, troubleshooting, and analytical skills
Excellent verbal and written English
Benefits
Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
Global Mobility: Comprehensive support for international relocations and permanent residency processes.
Company
Epicor
We’re here for the hard-working businesses that keep the world turning. They’re the companies who make, move, and sell the things we all need.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Steve Murphy
CEO
Alessandro (Al) Hernandez
Strategic Partnership Manager
Recent News
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