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Armstrong Transport Group · 8 hours ago

IT Helpdesk Technician

Boise, ID

Full-time

Hybrid

New Grad, Entry Level

Armstrong Transport Group is a third-party logistics provider headquartered in Charlotte, NC, known for its innovative technology solutions and exceptional customer experiences. They are seeking an IT Helpdesk Technician to provide Level 1 and Level 2 technical support for end users, troubleshoot hardware and software issues, and manage incidents using Jira Service Management.

ConsultingLegalTourism

Responsibilities

Helpdesk & User Support

Provide Level 1 and Level 2 technical support for end users (onsite and remote)

Troubleshoot hardware, software, and network-related issues

Support desktops, laptops, mobile devices, printers, and peripherals

Perform user onboarding/offboarding, including account setup and device provisioning

Ticketing & Monitoring

Manage, document, and resolve incidents and requests using Jira Service Management

Maintain accurate ticket notes, updates, and resolution details

Use Datadog to monitor system alerts, application health, and performance issues

Escalate issues appropriately while maintaining ownership through resolution

Software & Platform Support

Provide end-user and admin support for Microsoft 365 (O365)

Support Google Workspace

Assist with software installs, updates, patches, and license tracking

Device & Infrastructure Support

Configure and support Windows and macOS devices

Perform basic network troubleshooting (Wi-Fi, VPN, connectivity)

Assist with endpoint security tools and device compliance

Maintain IT asset inventory and documentation

Telephony & IVR

Support IVR systems and phone configurations

Assist with call routing, voicemail, and user phone setup

Troubleshoot basic telephony and call-flow issues

Qualification

Level 1Level 2 supportJira ticketing systemsMicrosoft 365 administrationDatadog monitoringGoogle Workspace supportWindowsMacOS knowledgeTroubleshooting skillsCommunication skillsDocumentation skills

Required

Experience supporting Level 1 and Level 2 IT helpdesk tasks

Strong working knowledge of Jira ticketing systems

Hands-on experience with Microsoft 365 administration

Familiarity with Datadog or similar monitoring tools

Experience supporting Google Workspace

Knowledge of Windows and macOS environments

Strong troubleshooting and problem-solving skills

Excellent communication and documentation skills

Company

Armstrong Transport Group

Armstrong Transport Group is a transportation company that offers logistics, consultancy, and transportation services.

Founded in 2006

Charlotte, North Carolina, USA

201-500 employees

http://armstrongtransport.com

Funding

Current Stage

Growth Stage

Total Funding

unknown

2019-06-18Private Equity

Leadership Team

Brian Mann

Chairman of the Board

Recent News

Business Wire

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2025-04-02

Armstrong Transport Group on LinkedIn: #armstrongtransport #atg #employeespotlight #charlotte #freight…

2024-04-06

Company data provided by crunchbase