Technology Services Manager jobs in United States
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Horizontal Talent · 6 hours ago

Technology Services Manager

positionRichmond, VA
timeContract
remoteOnsite
seniorityMid Level

Horizontal Talent is seeking a Technology Services Manager to manage cloud platform operations and collaborate with engineering and product teams. This role involves overseeing cloud services, facilitating technology planning, and maintaining strategic stakeholder relationships.

Business DevelopmentConsultingStaffing Agency

Responsibilities

Oversee and support operations of cloud platform services, ensuring high-quality service delivery
Collaborate closely with engineering and product teams to optimize cloud-based services and network integration
Facilitate technology planning and implementation efforts, driving cross-functional projects to completion
Develop and maintain strategic relationships with stakeholders, ensuring consistent communication and service alignment
Conduct root cause analysis and implement action plans to prevent recurring technical issues
Manage service incidents and changes effectively, prioritizing tasks to meet service level agreements

Qualification

AWS servicesNetworking expertiseIT service managementTroubleshootingAgile methodologiesServiceNowAIOps knowledgeITIL certificationCommunication skillsLeadership skills

Required

Fluency in cloud technologies, particularly with AWS services
Strong networking expertise, including WAN, VPN, DNS, Routing, and Load Balancer technologies
Experience with IT service management frameworks such as Incident, Change, and Problem Management
Proficiency in troubleshooting and performance monitoring at an in-depth technical level
Ability to lead and communicate effectively with cross-functional teams and senior leadership

Preferred

Knowledge of Agile methodologies and tools like JIRA and Confluence
Experience with ServiceNow or similar Operations Management products
Familiarity with Artificial Intelligence for IT Operations (AIOps) and Observability Patterns
Cloud technology and ITIL certification

Company

Horizontal Talent

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Horizontal Talent provides staffing services for IT, digital marketing, and strategic markets.
dateFounded in 2003
location
Saint Louis Park, Minnesota, USA
people-size201-500 employees
web-link
http://www.horizontaltalent.com

Funding

Current Stage
Growth Stage

Leadership Team

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Jeremy Langevin
Co-Founder and CEO
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Company data provided by crunchbase