Iron Mountain · 5 hours ago
Account Associate, Crozier
US | CA | Los Angeles | 2010 East 15th Street
Full-time
Onsite
Mid Level
$75K/yr - $94K/yr
3+ years expIron Mountain is a global leader in innovative storage and information management services. The Account Associate will support regional storage client accounts, manage administrative duties, and collaborate with Business Development Executives to deliver exceptional client-oriented solutions.
Big DataCloud StorageDigital SignageInformation ServicesSecuritySoftware
Responsibilities
Act as the primary point of contact for regional facilities and BDEs. You will service clients directly, resolve account disputes, and support recontracting efforts to ensure high satisfaction and account growth
Manage front-desk operations, including welcoming visitors, maintaining security logs, and providing general office support to ensure a professional environment
Partner with Sales, Operations, and external agents to build proposals and design technical solutions. You will communicate project scope changes and ensure all estimates and invoices are clear, accurate, and aligned with client needs
Communicate regularly with the BDE’s and Regional Manager regarding any changes in project scope and develop solutions meeting customers needs, while maintaining profitability
Manage AIMS database updates and provide concise directives to operating departments. You will also actively monitor Accounts Receivable (AR) statuses, working with the A2C team to resolve billing issues and mitigate bad debt
Qualification
Required
3 years of experience in Administrative, Sales, Account, or Project Management roles
Strong knowledge of client lifecycle management, sales processes, or inventory management
Proven ability in consultative problem-solving and meeting deadlines while prioritizing a high-volume workload
Excellent Communication: Strong verbal and written skills with a knack for collaborating effectively across different organizational functions
Preferred
1-2 years of experience with in-field art handling, collections care, and or fine art logistics
Benefits
Flexible PTO, Sick Leave and Wellness Time off & 7 Paid Holidays + 3 Floating Holidays
Comprehensive health, wellness, and retirement plans.
Opportunities for continuous learning and professional growth.
Company
Iron Mountain
Iron Mountain offers storage, asset lifecycle management and information management services to companies.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$6.77B2025-09-05Post Ipo Debt· $1.41B
2024-12-03Post Ipo Debt· $1.2B
2023-05-10Post Ipo Debt· $1B
Leadership Team
Marc Duale
Senior Advisor to the President and CEO
William Meaney
CEO
Recent News
2026-01-23
2026-01-16
Hindu Business Line
2025-12-16
Company data provided by crunchbase