Bank of America · 1 day ago
Consumer Banking Operations Manager
Tacoma
Full-time
Onsite
Senior Level
$132K/yr - $169K/yr
5+ years expBank of America is committed to helping make financial lives better through every connection. The Consumer Banking Operations Manager is responsible for driving operational excellence, managing day-to-day performance, and reducing risk while leading a team focused on process improvement and risk management.
Asset ManagementBankingFinanceFinancial ServicesFinTech
Responsibilities
Partners daily with financial center teammates to deliver the full suite of advice to help every client navigate their unique life priorities, stressing operational excellence and risk mitigation
Direct management and development responsibilities for Operations Analysts, including field visits, managing task schedule, action planning, monitoring trends and minimizing variability
Educate and upskill Market Leader risk and control knowledge and skill, including field visits, overrides, approvals and operational escalations
Analyze and address data from various sources to drive operational excellence and risk mitigation
Drives a culture of identify, escalate and debate, including expediting the handling of escalations in the areas of fraud, scam prevention and client dissatisfaction
Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company inclusion goals
Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement
Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions
Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues
People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance
Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions
Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization
Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating teamwork
Qualification
Required
5+ years of people management experience
Experience managing large geography
Up to 60% travel required
Proactively builds trusted relationships with key partners/clients
Ability to be a change agent and work in a fast-paced environment
Assess and learn partner's business, priorities, and challenges followed by execution
Ability to attract, recruit and retain an effective operations team
Exercises good judgment and experience to make timely and effective decisions
Communicates effectively at all levels
Communicates strategic business plans and tactical goals to team members
Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results
Collaborates effectively to build and nurture strong relationships in a matrix environment
Has the ability to learn and adapt to new information, technology platforms, handle ambiguity and adapt to changing circumstances
Demonstrates effective time management skills and the ability to organize, prioritize and perform multiple tasks simultaneously
Proficiency in computer skills and professional programs (for example, Microsoft Office)
Undergraduate degree
Experience working in an environment with individual and/or team goals where goals were routinely met or exceeded
Experience with risk mitigation, operational excellence and process management
Benefits
Discretionary incentive eligible
This role is currently benefits eligible.
We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
Company
Bank of America
Bank of America is a financial institution that offers credit cards, home loans, and auto loan services.
10001+ employees
H1B Sponsorship
Bank of America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (780)
2024 (546)
2023 (590)
2022 (759)
2021 (715)
2020 (931)
Funding
Current Stage
Public CompanyTotal Funding
$3.59BKey Investors
Berkshire Hathaway
2025-02-20Post Ipo Debt· $386.79M
2024-11-26Post Ipo Debt· $2B
2020-07-28Post Ipo Equity· $400M
Leadership Team
Charissa Messer
Senior Vice President, Creative Agency Executive (Enterprise Creative Solutions)
Rami Salem
SVP Strategic Competitive Intelligence
Recent News
Maryland Daily Record
2026-01-25
2026-01-24
Daily Herald
2026-01-24
Company data provided by crunchbase