Innova Solutions · 9 hours ago
Senior AI Engineer
Charlotte, NC
Contract
Hybrid
Senior Level
$65/hr - $70/hr
5+ years expInnova Solutions is a global technology and business transformation solutions provider, and they are seeking a Senior AI Engineer to architect and develop AI-driven IVR and conversational systems. The role involves building NLP models, performing data analysis, and leading the development of AI workflows.
Artificial Intelligence (AI)Business Information SystemsCloud Data ServicesConsultingCyber SecurityInformation TechnologyInfrastructureIT ManagementMachine LearningSoftware
Responsibilities
Architect and develop AI-driven IVR and conversational systems using Python
Build NLP models for text classification and clustering to support intent detection and call routing
Perform data analysis using SQL on large-scale IVR and interaction datasets
Design and deploy LLM workflows (prompt engineering, RAG, evaluation) for voice and chat use cases
Lead development of agentic AI workflows for multi-step customer interactions
Establish LLMOps best practices, including monitoring, evaluation, and lifecycle management
Partner with IVR platform, speech engineering, and product teams
Mentor offshore and junior AI engineers
Qualification
Required
5+ years of experience in AI / Machine Learning
Strong proficiency in Python and ML libraries (NumPy, Pandas, Scikit-learn, XGBoost)
Deep experience in NLP techniques such as text classification and clustering
Strong hands-on experience with SQL and data analysis (Oracle, MySQL, SQLAlchemy)
Practical experience working with LLMs, including prompt engineering, RAG, and evaluation frameworks
Experience with LLM frameworks such as LangChain, LlamaIndex, or OpenAI SDK
Familiarity with vector databases (FAISS, Pinecone, Weaviate, Qdrant)
Preferred
Experience with Agentic AI and multi-agent orchestration
Experience with LLMOps / MLOps in production environments
Familiarity with IVR platforms and speech technologies (ASR, NLU, TTS)
Benefits
Medical & pharmacy coverage
Dental/vision insurance
401(k)
Health saving account (HSA)
Flexible spending account (FSA)
Life Insurance
Pet Insurance
Short term and long term Disability
Accident & Critical illness coverage
Pre-paid legal & ID theft protection
Sick time
Other types of paid leaves (as required by law)
Employee Assistance Program (EAP)
Company
Innova Solutions
Innova Solutions is an IT company that specializes in data analytics, cloud computing, cyber security, and machine learning.
10001+ employees
H1B Sponsorship
Innova Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (452)
2024 (399)
2023 (290)
2022 (78)
2021 (36)
2020 (98)
Funding
Current Stage
Late StageTotal Funding
unknown2012-01-01Private Equity
Leadership Team
Raj Sardana
Founder, Chairman, & CEO
A
Atul Gambhir
Chief Information & Product Officer
Recent News
2025-12-15
EIN Presswire
2025-08-01
Company data provided by crunchbase