Nevada Donor Network, Inc. · 17 hours ago
Miami Based Family Services Coordinator
Miami, FL
Full-time
Onsite
Mid Level
$30/hr - $34/hr
3+ years expNevada Donor Network, Inc. is dedicated to supporting organ donation and transplantation. The Family Services Coordinator is responsible for screening potential donors and working with families to provide information on donation opportunities, obtaining authorization, and offering bereavement support throughout the donation process.
Health CareMedicalNon Profit
Hiring Manager
Karen Achatz, PHR SHRM-CP
Responsibilities
Performs responsibilities of position and promotes teamwork and a professional working environment
Responds to donor referral notifications via telephone within 20 minutes
Responds on-site to all potential organ donors within 90 minutes unless prior approval is given by the Administrator on call to respond beyond 90 minutes
Collects clinical information to determine donor suitability in collaboration with the Administrator on call
Discusses donation options with potential donor next-of-kin or family with knowledge about organ, eye, and tissue donation per hospital guidelines
Works in close collaboration with hospital and other OPO staff to evaluate and determine the best time to offer families the opportunity for donation
Assists donor families to accept death as described by the primary care physician
Provides initial aftercare support, utilizes community resources to assist grieving families
Provides referral responder coverage for hospitals and provides back-up as needed
Ability to serve on a call schedule, with flexibility, for extended hours (can require day and night hours)
Work with families to obtain authorization for donation; obtain and document accurate med/social history
Assists with Donation after Cardiac Death (DCD) cases as assigned
Works with hospitals to increase hospital personnel responsiveness to potential organ and tissue donation cases by developing effective relationships with key personnel
Assists in the coordination of Donor Remembrance Ceremony
Collaborates with the Aftercare Coordinator and the Aftercare process
Actively participates in hospital and public education programs as directed
Assists with chart review and data collection as needed
Assists with survey/accreditation maintenance
Assists in the training and development of the Family Services department
Assists with community education and support through community service events
Meets or exceeds performance metrics for the OPO’s Family Services department
Collaborates and coordinates with other OPO departments
Other duties assigned
Employees must adhere to and remain in full compliance with the OPO’s Motor Vehicle Driving Policy as outlined in the Motor Vehicle Records and Driver Safety policy PC.334
Qualification
Required
Bachelor's Degree (four-year college or university) preferred; relevant work experience may be substituted for academic requirements
Three to five years health care related experience preferred (Hospice care, bereavement counseling and other helping professions, or training and experience relevant to this position)
Two years of OPO related experience preferred
Working knowledge of MS Office programs
Ability to work empathetically, compassionately, and professionally with families in crisis
Strong interest in transplantation and organ procurement and the sincere desire to be a frontline team member of an organization whose mission is to increase organ donation
Required to travel by personal auto to meet all of the duties and responsibilities of the position
Preferred
RN, LPN; Certification from AATB, EBAA, or ABTC preferred
Company
Nevada Donor Network, Inc.
The mission of Nevada Donor Network is to maximize the gift of life and health through organ, eye and tissue donation.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Joseph Ferreira
President/CEO
Tyre Gray
Chief Administrative Officer
Recent News
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