Sonsray Inc · 12 hours ago
Service Writer
Yuma, AZ
Full-time
Onsite
Entry, Mid Level
$18/hr - $25/hr
2+ years expSonsray Inc is the West Coast's largest Thermo King & CASE dealership, specializing in the construction, transportation, and agriculture industries. They are seeking a Service Writer to verify warranty coverage, develop estimates, and maintain customer confidence while growing the service department through new business cultivation.
AgricultureLeasingMachinery ManufacturingRentalTransportation
Responsibilities
Verify warranty and service contract coverage by reviewing records and explaining provisions and exclusions to customers
Develop estimates by calculating costs for materials, supplies, and labor, including customer payments and deductibles
Prepare repair orders (RO) by documenting symptoms, problems, causes, required repairs, and services; obtain customer approval and enter information into the service database
Maintain customer confidence by clearly explaining estimates, repair timelines, and expected return dates
Provide regular updates to customers on their equipment repair status (daily or weekly as needed)
Grow the service department by cultivating new business through cold calling, upselling, and promoting specials
Maintain detailed unit records, including problems identified and corrective actions taken
Participate in ongoing professional development, including manufacturer training and industry courses
Support the organization’s reputation by taking ownership of customer requests and finding opportunities to add value
Perform other related duties as assigned by management in alignment with dealership objectives
Qualification
Required
Minimum 2 years of experience handling heavy phones, office administrative duties, customer relations, great computer skills, and problem-solving
Excellent verbal and written communication skills, with the ability to explain technical information clearly
Basic computer proficiency and experience using service database systems
Ability to handle multiple priorities in a fast-paced environment
Commitment to ongoing learning and professional development
Preferred
Previous experience in a service writer, service advisor, or similar customer-facing role preferred
Basic mechanical knowledge is a plus
Bilingual in Spanish is a plus
Benefits
Medical coverage (PPO + HSA options)
Dental, Vision, and Life insurance provided at no cost
401K with competitive employer contributions
80 hours of annual vacation, increasing with years of service
Uniforms provided annually
Annual boot voucher of $125.00
One full paid day off annually for community volunteer work
Birthday meal provided by Sonsray
Annual Holiday Party, including covered airfare and hotel for employees and a guest
Emphasis on company growth and employee development
Open-door policy, fostering a collaborative environment with active owner and management involvement
Company
Sonsray Inc
The largest distributor of Thermo King products (owned by Ingersoll Rand) and CASE Construction Equipment (owned by FIAT) on the West Coast operating in a dealer business model.
501-1000 employees
Funding
Current Stage
Late StageRecent News
2023-01-18
Business Wire
2022-08-19
Company data provided by crunchbase