Capgemini · 7 hours ago
Contact Center Sales & Solutions Leader
United States
Full-time
Remote
Senior LevelCapgemini is a global leader in consulting, digital transformation, technology and engineering services. The Contact Center Sales & Solutions Leader will be responsible for creating and closing sales pipelines of customer solutions to support the growth of the Intelligent Customer Operations Practice.
ConsultingInformation TechnologyInsurTechIT ManagementSoftware
Hiring Manager
Amanda Todman
Responsibilities
Build a sales pipeline of both annuity and project-based opportunities
Support contact center opportunities across the deal cycle from intake and qualification through solution integration, proposal development and related governance
Consult with internal stakeholders across industry verticals to engage with existing and new clients
Create and drive industry leading Digital-First Omni-Channel CX strategies to meet customer & client needs
Assess existing processes and technology to identify opportunities for the introduction of new CX tools and methodologies and better outcomes for our clients
Optimize processes through the elimination of waste and leveraging technology to integrate/automate processes and tasks, resulting in improved outcomes (e.g. NPS, C-Sat, Cost to Serve)
Assist clients in optimizing their workforce and skill sets to meet service levels and changing demand periods
Recommend and outsource models that enable positive customer experiences and cost
Shape technology recommendations for clients that enhance their digital strategies
Qualification
Required
Experience of selling contact center solutions and outsourcing services for contact centers
Experience within commercial modeling and sizing
Management of a successfully delivered sales pipeline
Clear evidence of winning new client business in the Customer Operations and/or Contact Center markets
Ability to create Contact Center/CX solutions that support client objectives
Understanding of the latest Technology trends in the Contact Center and Digital Transformation market
Cross-sector experience, across Automotive, Retail, Consumer Products, Energy& Utilities, Telco & Media, and Financial Services industries
Experience in working on integrated Contact Center solutions and services in terms of technology, operational delivery, WFM, Learning, Reporting & Analytics and Quality
Process Improvement methodologies
A passion and desire to improve CX and support clients on their journey
Knowledge of simple automation principles; call deflection, webchat, conversational AI, chat bots
Experience of RFI/RFP processes and effective solution/proposal creation
Working knowledge of Contact Center solutions (e.g. Salesforce/Zendesk/AWS/Genesys Cloud/Google CC AI/NICE CXOne) advantageous
Benefits
Paid time off
Medical/dental/vision insurance
401(k)
Company
Capgemini
Capgemini is a software company that provides consulting, technology, and digital transformation services.
Founded in 1967
10001+ employees
H1B Sponsorship
Capgemini has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2856)
2024 (3012)
2023 (3424)
2022 (4392)
2021 (3311)
2020 (5871)
Funding
Current Stage
Public CompanyTotal Funding
$4.72B2025-09-18Post Ipo Debt· $4.72B
1999-04-01IPO
Leadership Team
Aiman Ezzat
CEO, Capgemini Group
Anirban Bose
CEO of Americas SBU | Member of the Group Executive Board
Recent News
The French Tech Journal
2026-01-22
2026-01-22
Business Wire
2026-01-20
Company data provided by crunchbase