Flik Hospitality Group · 1 week ago
SENIOR CONCIERGE AMBASSADOR - White & Case - NYC
New York, NY, US
Full-time
Onsite
Senior Level
$27/hr - $30/hrFlik Hospitality Group is a dynamic company focused on providing exceptional food and hospitality services. As a Senior Concierge Ambassador, you will manage the corporate switchboard and be the primary point of contact for visitors, ensuring a warm and professional experience.
ConsultingFood and BeverageHospitality
Responsibilities
Supervise, train, and mentor concierge team members to deliver Platinum Service®
Foster a culture of excellence, engagement, and continuous improvement
Lead by example, acting as a role model in professionalism and service delivery
Welcome and assist all visitors, clients, recruits, and employees with warmth and professionalism
Ensure guests feel comfortable, informed, and secure throughout their visit
Liaise with internal teams to ensure seamless guest arrivals and departures
Operate and manage the corporate switchboard with accuracy and efficiency
Oversee conference room reservations and ensure meeting spaces are properly prepared
Manage catering orders and support the execution of special events
Report maintenance and cleanliness issues promptly and proactively
Maintain strong communication with service teams, sharing updates and standards
Provide timely and accurate information to colleagues and leadership
Uphold confidentiality and discretion in all interactions
Adhere to company policies, dress code, and security protocols
Maintain and update Standard Operating Procedures (SOPs)
Ensure compliance with Fire and Life Safety regulations
Qualification
Required
Bachelor's Degree required
Supervise, train, and mentor concierge team members to deliver Platinum Service®
Foster a culture of excellence, engagement, and continuous improvement
Lead by example, acting as a role model in professionalism and service delivery
Welcome and assist all visitors, clients, recruits, and employees with warmth and professionalism
Ensure guests feel comfortable, informed, and secure throughout their visit
Liaise with internal teams to ensure seamless guest arrivals and departures
Operate and manage the corporate switchboard with accuracy and efficiency
Oversee conference room reservations and ensure meeting spaces are properly prepared
Manage catering orders and support the execution of special events
Report maintenance and cleanliness issues promptly and proactively
Maintain strong communication with service teams, sharing updates and standards
Provide timely and accurate information to colleagues and leadership
Uphold confidentiality and discretion in all interactions
Adhere to company policies, dress code, and security protocols
Maintain and update Standard Operating Procedures (SOPs)
Ensure compliance with Fire and Life Safety regulations
Preferred
A genuine passion for hospitality and delivering Platinum Service®
Exceptional verbal and written communication skills
Strong organizational and multitasking abilities under pressure
Proficiency in MS Office Suite and reservation systems (e.g., EMS)
Professional demeanor with a high level of discretion and confidentiality
Ability to stand and walk for up to 4 hours daily
Benefits
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave
Company
Flik Hospitality Group
FLIK hospitality group, a division of Compass Group North America, provides corporate dining and hospitality services with a focus on quality food and locally sourced ingredients that support a healthy lifestyle.
Founded in 1995
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Jan Los
CFO & EVP
Recent News
2024-05-30
2023-06-26
2023-01-10
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