University of Colorado Boulder · 7 hours ago
Academic Technologies Application Administrator
Boulder, CO
Full-time
Hybrid
Mid Level
$82K/yr - $92K/yr
3+ years expThe University of Colorado Boulder is seeking an Academic Technologies Application Administrator to enhance their academic technology ecosystem. This role involves service management, administration, and support of academic technology services, ensuring they align with institutional needs and contribute to faculty productivity and student success.
Universities
Responsibilities
Administer AT services in alignment with the ITIL Service Management framework and OIT service management processes and standards
Research and resolve access, functionality, performance issues, and major incidents that surface from proactive reviews, monitoring systems, vendors, or end users
Use internal tools to supervise health and diagnose problems
Provide guidance and advise others in their support of the campus AT services, including solving technical problems and investigating and seeking solutions to sophisticated issues
Review, validate, test, and log changes and upgrades to AT services
Provide tiered support in conjunction with the vendors and other OIT service owners to ensure access, functionality, performance, and support of AT solutions
Enforce procedures and policies established by the ATS and OIT management to ensure the security, integrity, and accessibility of solutions
Draft, publish, and maintain high-quality external (e.g., tutorials, known issues) and internal documentation (e.g. operating procedures)
In consultation with the ATS team, conduct analysis of additional third-party and cross-tool integrations to optimize service quality, efficiency, and end user satisfaction
Assist with data-driven analyses of service usage, survey data, and anecdotal feedback to align with end user expectations and needs
Leverage custom tools, processes and automation frameworks to efficiently provision, manage and integrate AT services with various internal and external services
Facilitate vendor-provided training and collaborate with the Academic Technology Consulting team to deliver engaging and effective training on some of the supported applications
Consult with members of the Academic Technology & Support group on behalf of the AT Application Administration team as a domain expert
Provide multi-tiered technical support to faculty, students and staff for AT service related issues while employing vendor support teams and OIT IT Service Center (ITSC) for tier 1 triage and support
Reply, track, and resolve incidents and requests submitted to the Office of Information Technology (OIT) help desk system in compliance with defined procedures and standards
Consult with faculty and staff on standard processes for using AT services and their integrations effectively
Partner with training and consulting colleagues and other campus partners to inform and support training efforts, ensuring alignment with service features and other AT application policies and processes
Partner with Academic Technology team members and OIT colleagues to provide cross-team support and collaboration for OIT supported solutions integrated in AT services
Serve as a liaison with vendor teams (support engineers, Customer Success Manager, Product Owners, etc.) to advance and resolve issues, provide aggregate feedback on behalf of the university and engage in alpha and beta testing to enhance access and usability on behalf of our end users
Contribute to and lead projects that enhance the reliability, scalability and effectiveness of the services by communicating requirements, technical details and other relevant subject matter information
Participate in multi-functional projects or critical initiatives that improves student and faculty satisfaction, experience and success with OIT-support technologies and processes
Contribute to the development, refinement, documentation, implementation of service management policies, strategies and processes
Provide data-supported feedback to recommend service improvements that align with university needs
Track and report on key performance indicators (KPIs) such as system uptime, incident/request resolution metrics, and service adoption metrics to support continuous improvement and central initiative planning
Stay engaged with the emerging trends in academic technologies to help advise strategic decision making
Partner with vendors and internal partners to ensure integrations are accessible, secure, and up-to-date
Qualification
Required
A Bachelor's degree from an accredited institution in a related field. A combination of education and/or related experience may be substituted for the degree
Three years of professional experience in service management, technical support, and application administration in higher education, one year of which must be in support of at least one of the following applicable services (e.g. Canvas, Qualtrics, Wevideo, Turnitin, iClicker or Cidilabs)
Knowledge of supporting and administering academic technology services
Ability to administer and support more than one service in a collaborative team environment
Demonstrated interpersonal communication skills, particularly strong end user service skills and partner relationship building skills
Willingness to innovate, take on new challenges and collaborate beyond existing boundaries
Phenomenal problem-solving skills with the ability to address sophisticated and multidimensional technical issues
Effective communication skills, including the ability to explain sophisticated technical concepts to non-technical audiences
Ability to work independently and manage multiple tasks simultaneously
Preferred
Experience administering and supporting Qualtrics
Experience administering and supporting Canvas LMS
Experience configuring, managing and updating integrations between various AT services
Experiencing installing, updating and managing LMS Learning Tools Interoperability (LTI)
Experience supporting SaaS services
Experience tracking and reporting service performance metrics
Experience with scripting and workflow automation solutions to leverage APIs to increase scalability and efficiency
Experience working directly with faculty and students in the use of teaching and learning technologies
Familiarity with accessibility standards (e.g., WCAG, ADA compliance)
Practical experience and understanding of IT Service Management (ITSM) principles and ITIL 4 framework
Benefits
Medical
Dental
Retirement plans
Generous paid time off
Tuition assistance for you and your dependents
ECO Pass for local transit
Company
University of Colorado Boulder
University of Colorado Boulder is a bold, innovative community of scholars and learners who accelerate human potential
5001-10000 employees
H1B Sponsorship
University of Colorado Boulder has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Late StageTotal Funding
$29.19MKey Investors
US Department of Commerce, Economic Development AdministationU.S. Environmental Protection AgencyNational Science Foundation
2023-10-10Grant· $1.4M
2022-06-28Grant· $0.03M
2021-09-29Grant· $22M
Leadership Team
Kristin Masker
Associate AD Budget & Finance
Recent News
News-Medical.Net
2026-01-22
2026-01-16
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