CVS Health · 7 hours ago
Sr Analyst, Health Coach Wellness
United States
Full-time
Remote
Mid, Senior Level
$47K/yr - $122K/yr
5+ years expCVS Health is dedicated to building a world of health around every individual, emphasizing a connected and compassionate health experience. The Health Coach role involves outreach to the Medicare population to provide education, address health access barriers, and promote optimal health through a collaborative process.
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Responsibilities
Inbound and outbound calls to members and providers to help getting services like healthcare visits, screenings, vaccinations, medication refills, etc
Assessment of Members: Through motivational interviewing and the use of various tools, uses healthcare knowledge and experience of health risk behaviors to conduct evaluation of member's health status
Utilizes influencing/motivational interviewing skills to ensure member engagement and discern health needs based on key questions and conversation to promote behavior changes to achieve optimum level of health
Partners with members to identify opportunities for integration into available internal/external programs
Using holistic approach consults with Manager or others to overcome barriers with assisting members in meeting goals and objectives
Interprets and utilizes guidelines/criteria to positively impact members health
Provides up-to-date healthcare information to help facilitate the member's understanding of his/her health status
Helps member actively and knowledgably participate with their provider in healthcare decisions
Partners with members and their providers to identify opportunities for integration into available internal/external programs or resources
Uses active listening skills, provides coaching, information, and support to empower the member to make ongoing independent healthy healthcare choices
Interprets guidelines/criteria and acts to positively impact members health
Provides relevant and up-to-date healthcare information to improve the member’s understanding of his/her health status
Empowers member’s participation and engagement in healthcare decisions
Incorporates strategies that reduce risk factors and overcome barriers related to complex health conditions, social risk factors, and other issues that impact healthcare access
Applies judgment to the incorporation of strategies designed to reduce risk factors and barriers and address complex health and social indicators which impact healthcare access, services and resolution of member issues
Develops a proactive course of action to address issues presented to enhance the short- and long-term health outcomes as well as opportunities to enhance a member’s overall wellness through integration
Qualification
Required
5+ years practice experience in one or more of these focus areas of expertise -- Nursing, Renal, Diabetes, Hypertension, Primary Care/Geriatric, Population Health
3+ years of managed care or Medicare experience
3+ years' experience in Microsoft Office (Outlook, Word, Teams, Excel, OneNote)
Must be technologically proficient with the ability to learn new systems quickly; comfortable working across multiple computer systems
Associate's Degree or equivalent experience (REQUIRED)
Preferred
Healthcare licensure and/or certifications (RN, LPN, RD, MSW, LCSW, CDE etc.)
Bilingual (Spanish)
Previous telephonic coaching, education, or case management experience
Experience with behavioral change and/or motivational interviewing
Bachelor's Degree or equivalent experience (PREFERRED)
Benefits
Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility
Company
CVS Health
CVS Health is a health solutions company that provides an integrated healthcare services to its members.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$4BKey Investors
Michigan Economic Development CorporationStarboard Value
2025-08-15Post Ipo Debt· $4B
2025-07-17Grant· $1.5M
2019-11-25Post Ipo Equity
Leadership Team
David Joyner
President and Chief Executive Officer, CVS Health
Chandra McMahon
SVP & CISO
Recent News
2026-01-25
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