runZero · 20 hours ago
Customer Success Engineer (East) (Remote)
United States
Full-time
Remote
Mid Level
$140K/yr - $160K/yrrunZero is a company focused on innovative vulnerability management solutions, providing visibility into asset exposure across various environments. They are seeking a Customer Success Engineer to support their Enterprise customers on the East Coast by understanding technical needs, leading deployments, and nurturing customer relationships while collaborating with internal teams.
Asset ManagementCyber SecurityInformation TechnologyNetwork SecuritySoftware
No H1B
Responsibilities
Develop and maintain long-term relationships with customers through regular interactions and proactive meetings
Serve as a problem solver and subject matter expert of the runZero platform and network security industry
Collaborate cross functionally with the sales, support, and engineering teams to improve internal processes, build documentation to support the customer lifecycle, and the overall customer experience
You will maintain a deep understanding of our product, lead strategic conversations, and share the most relevant features/functionality for your clients specific business needs
Be an advocate for your customer by managing their feedback, product needs/wants, and sharing their requests to internal runZero teams
Qualification
Required
Experience in SaaS customer success
Basic understanding of API's
Basic understanding of computer networking and 'how the internet works'
Curiosity to learn about the security industry
Ability to build long-lasting relationships with senior executives and functional managers, acting as a trusted outside resource
Desire to build your technical skills
Benefits
RunZero pays for 100% of the premium platinum-level medical, vision, dental, life, and short-term disability coverage for you and your dependents.
We match 4% of 401K contributions
We offer unlimited PTO, 11 official company holidays, and a recharge week at the end of the year
We offer 12 weeks of paid parental leave
With flexible schedules and supportive coworkers who listen to one another, runZero promotes a culture of collaboration.
Company
runZero
Founded by HD Moore (creator of Metasploit), runZero provides a single source of truth for exposure management across your total attack surface: internal, external, IT, OT, IoT, mobile, and cloud.
Founded in 2018
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$20MKey Investors
Decibel Partners
2022-03-14Series A· $15M
2021-03-16Seed· $5M
Leadership Team
HD Moore
Founder & CEO
Tyler Diderich
Senior Manager, Customer Success Engineering
Recent News
2025-07-24
Company data provided by crunchbase