American Red Cross · 17 hours ago
QC Laboratory Supervisor CLS
San Leandro, CA
Full-time
Onsite
Mid, Senior Level
$130K/yr - $138K/yr
2+ years expThe American Red Cross is the world's largest humanitarian network, dedicated to helping millions of lives every year. As a Clinical Laboratory Scientist QC lab supervisor, you will oversee the daily operations and supervision of the Quality Control lab, ensuring the accuracy and compliance of testing processes while leading and mentoring staff.
Health CareHumanitarianNon ProfitTraining
Responsibilities
Supervise technologist staff, including hiring, training, coaching, engagement, performance evaluation, and discipline
Ensure staff competency through ongoing training, documentation, and competency assessments
Prepare work schedules and maintain adequate shift coverage
Support a well‑qualified, high‑performing team that meets operational and compliance expectations
Oversee daily work processes to ensure accuracy, efficiency, and regulatory compliance
Perform supervisory review of documents and ensure timely processing of invoices, monitoring, reconciliation, and payment
Ensure timely completion of monthly product quality control requirements
Meet manufacturing and distribution quality, quantity, and timeline objectives
Maintain accurate electronic and physical product inventories
Lead investigation, documentation, troubleshooting, and prevention of recurring errors, problems, and customer concerns
Resolve issues by communicating with Laboratory staff regarding sample shipments, test data transmission, and problem clarification
Participate in discrepancy resolution for unusual or unexpected results and ensure actions align with policies and regulations
Identify, document, and escalate run problems and error reports as required
Ensure reagents used for testing are in date, uncontaminated, and meet QC standards
Notify supervisors and operations management promptly of discrepant or invalid test results discovered during QC review
Manage proficiency testing according to applicable procedures and regulations
Ensure proficiency samples are tested accurately, submitted on time, and reviewed upon receipt of graded results
Participate in process improvement initiatives within assigned areas
Lead suspect product/sample management processes
Serve as the departmental expert on applicable computer systems and maintain required records and files
Participate in the validation of hardware, software, instrumentation, test kits, and procedures
Perform, review, and/or approve quality control for products, reagents, equipment, and test kits
Work on the bench at least 50% of the time
Flexibility to work weekends, stay late, and respond to urgent operational needs as required
Qualification
Required
Must be a CA-licensed Clinical Laboratory Scientist (CLS)
Education: Bachelor's degree in science (with CLS)
MLT (Medical Laboratory Technician) may be considered with strong laboratory and supervisorial experience
Ability to understand and perform complex procedures and techniques and work with complex instrumentation; to correctly interpret test results, to include identification and resolution of discrepancies required
Ability to adapt and work with changing work procedure or deviations
Knowledge of blood products, supplies, and the ability to interact with diverse customers (internal and external) is required; ability to communicate with staff outside the department
Supervisory/lead experience. 2 - 3 years of supervisory/lead experience is plus
Benefits
Medical, Dental Vision plans
Health Spending Accounts & Flexible Spending Accounts
PTO: Starting at 15 days a year; based on type of job and tenure
Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
401K with up to 6% match
Paid Family Leave
Employee Assistance
Disability and Insurance: Short + Long Term
Service Awards and recognition
Company
American Red Cross
American Red Cross is a humanitarian organization whose purpose is to meet the immediate disaster-caused needs of people and communities.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$43.31MKey Investors
Kia MotorsAvista foundationAmerican Water Charitable Foundation
2025-05-12Grant
2025-04-21Grant· $0.01M
2025-04-17Grant· $0.01M
Leadership Team
Mary J. Barneby
Regional CEO American Red Cross Greater New York
Adrienne Alberts
VP, HR Operations
Recent News
2026-01-06
2026-01-05
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