Central National Bank · 15 hours ago
Customer Contact Center (Call Center) Representative
Topeka, KS
Full-time
Onsite
New Grad, Entry LevelCentral National Bank is a family-owned institution with a rich history dating back to 1884. They are seeking a Customer Contact Center Representative to assist customers through various communication channels, handle transactions, and provide outstanding customer service while ensuring compliance with bank policies.
BankingFinancial ServicesLending
Responsibilities
Represent Your Team: As a primary contact for the Customer Contact Center, you assist others through video, phone, and chat messages. You redirect or route calls, escalating bigger issues. You ask questions and actively listen. You know when to recommend bank products and/or services to further fulfill customers needs
Be a Busy Bee: The productive kind. Deposit funds and process mobile deposits. Assist with withdrawals, handle loan payments, transfer money from account to account, and more! No day is alike and thats where you thrive
Balance it Out: An electronic cash drawer that is. You balance your drawer throughout the day and at shifts end. Your accuracy in handling money is essential
Be a Key Contributor: You smash your teams goals all while providing outstanding customer service and ensuring all policy and procedures are followed
Outsmart Fraudsters: You protect our customers by not only identifying their needs but by identifying them first and acting as the banks first line of defense to combat these tricksters
Throw a Flag: You recognize unusual account activity and are quick on your toes when it occurs. Account flag? You saw it. Delinquent loans? You are on it
Bring the Positivity: Most importantly, the way you handle any task with a positive attitude and a smile is the added cherry on top
Qualification
Required
Attention to detail
Knack for problem solving
Friendly customer service attitude
Must be able to work until 7:00 PM
Have Saturday availability
Preferred
No banking experience required
Experience in cashiering/retail roles, teaching, CNAs, administrative/office work
Benefits
Paid leave including vacation, personal, sick
Paid holidays
Paid volunteer time
Health Insurance
Dental, vision, cancer, short-term disability, long-term disability, etc.
Access to our employee assistance program
401K & Generous Match (subject to eligibility requirements)
Company
Central National Bank
Central National Bank provides financial advice and solutions.
Founded in 1884
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jack Widen
Market President / CLO
Kaitlynn Bachman, MBA, PHR, SPHR
Senior Human Resources Business Partner
Recent News
2025-12-15
2025-10-31
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