Express Employment International · 15 hours ago
ITSM (ServiceNow) Engineer
Oklahoma City, OK
Full-time
Onsite
Mid Level
3+ years expExpress Employment International is seeking a skilled ITSM (ServiceNow) Engineer to join the corporate based Enterprise Architecture team. The ITSM Engineer will develop, implement, and maintain high-quality solutions on the ServiceNow platform, collaborating with Architects and managing technical components of projects to optimize enterprise processes.
Staffing & Recruiting
Responsibilities
Contribute expert input to the design and standards for ServiceNow solutions, drawing on industry best practices, platform capabilities, and evolving business requirements to strengthen architectural direction
Implement and configure high-quality solutions, adhering to approved architectural designs, enterprise standards, and governance guidelines to deliver reliable, scalable outcomes
Collaborate with Architects to rigorously evaluate proposed solutions against captured business requirements, ensuring strong alignment with the organization's ITSM strategy, roadmap, and long-term objectives
Provide constructive feedback on design documentation updates and maintain comprehensive, accurate, and current technical documentation for all solutions to support compliance, knowledge sharing, and future enhancements
Independently manage the technical delivery of ServiceNow projects, incorporating team input, proactively mitigating risks, and requiring minimal escalation to achieve on-time, high-quality results
Support platform Administrators during system upgrades, patches, and migrations by validating compatibility, testing functionality, and ensuring minimal disruption to ongoing operations
Act as the primary escalation point for complex issues across associated technologies, performing advanced troubleshooting, root-cause analysis, and resolution of platform and integration challenges to restore service efficiently and prevent recurrence
Qualification
Required
Bachelor's degree in Computer Science, Information Systems, Information Technology, or a closely related field; equivalent professional experience will be considered in lieu of a degree
3+ years of hands-on experience developing, configuring, and implementing enterprise solutions on the ServiceNow platform, with demonstrated success in delivering scalable, production-ready outcomes
ServiceNow Certified System Administrator certification required
ServiceNow Certified Application Developer certification required, or ability and commitment to obtain within 6 months of hire
In-depth knowledge of key ServiceNow modules and their practical application, including ITSM, ITOM, ITBM, HRSD, CSM, GRC, and related areas to address complex business requirements
Proficiency in ServiceNow development and scripting technologies, including JavaScript (server-side and client-side), Glide APIs, PowerShell, AngularJS, HTML, CSS, and associated web technologies
Strong experience designing, building, and managing ServiceNow integrations, APIs (REST/SOAP), data sources, and automated workflows to ensure seamless connectivity with enterprise systems and third-party tools
Working knowledge of Agile and DevOps methodologies, practices, and supporting tools to facilitate collaborative, iterative development and deployment processes
Excellent communication, collaboration, and problem-solving skills, with the ability to articulate technical concepts to diverse stakeholders, work effectively in cross-functional teams, and resolve complex issues under pressure
Preferred
ServiceNow Certified Implementation Specialist certifications in ITSM and/or ITOM strongly preferred
Company
Express Employment International
Founded in 1983 and corporately headquartered in Oklahoma City, Express Employment International supports the Express Employment Professionals franchise and related brands.
10001+ employees
H1B Sponsorship
Express Employment International has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Bob Funk Sr.
Co-Founder, President and Board Member
ELLIOTT EISEMAN
PRESIDENT & CO-FOUNDER
Recent News
Express Employment Professionals
2025-10-03
Express Employment Professionals
2025-09-24
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