Code Red Partners · 7 hours ago
Service Desk Technician
Austin, TX
Full-time
Onsite
Entry, Mid Level
$28/hr - $33/hr
1+ years expCode Red Partners is seeking a talented and organized IT Technician for its technology client who develops intelligent Autonomous Surface Vessels for the maritime/naval industries. This role is responsible for mid-level technical support across various IT systems and networks, including troubleshooting technical issues and performing system maintenance.
Recruiting
Hiring Manager
Brenden Corfee
Responsibilities
Provide support for hardware, software, and network issues, including desktops, laptops, servers, printers, and mobile devices
Troubleshoot and resolve escalated technical issues, ensuring timely and effective solutions
Assist with network configurations, including routers, switches, firewalls, and VPNs
Perform routine system maintenance, including software updates, security patches, and backups
Administer and troubleshoot Active Directory, Office 365, and cloud-based services
Provide guidance and mentoring to Tier 1 technicians to enhance their technical skills and customer service
Document and track support tickets using a helpdesk management system, ensuring resolutions are well-documented
Maintain up-to-date knowledge of emerging IT trends and technologies to provide innovative solutions
Collaborate with senior IT staff on complex technical projects, migrations, and system upgrades
Ensure adherence to security best practices, including data protection and access control
Work closely with cross-functional teams, including IT, sales, engineering, and product development, to ensure alignment on objectives and messaging
Qualification
Required
Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
1 - 4+ years of experience in a technical support or similar IT role, with knowledge of ServiceNow ticketing system
Proficiency in troubleshooting hardware, software, and networking issues
Experience with Windows and macOS operating systems, Active Directory, Office 365, and cloud services
Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, etc.)
Familiarity with ticketing systems and helpdesk management tools
Excellent communication and customer service skills, with the ability to explain technical issues to non-technical users
Problem-solving mindset with attention to detail and a strong ability to prioritize tasks
Preferred
Familiarity with Department of Defense (DoD) or military industry projects
Knowledge of autonomous systems or maritime technology
IT certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus
Company
Code Red Partners
Code Red Partners is a U.S.-based staffing firm that specializes in connecting industry-leading enterprises with elite Infosecurity talent.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Tom Alcock
Co-Founder and Partner
Laura Azzalina Rigali
CFO
Company data provided by crunchbase