Elanco · 9 hours ago
IT Infrastructure Technician
Elwood, KS
Full-time
Onsite
Mid Level
3+ years expElanco is a global leader in animal health dedicated to innovation in products and services for farm animals and pets. The IT Infrastructure Technician role provides hands-on IT support for site infrastructure and end-user technologies within a regulated manufacturing and laboratory environment.
ManufacturingPetSupply Chain Management
No H1B
Responsibilities
Ensure continuity, reliability, and last-mile support of site IT infrastructure, including end-user computing, network connectivity, cabling, printers, telephony, video conferencing, and manufacturing/office/R&D IT systems
Provide comprehensive technical support (standard and non-standard) to end users, including troubleshooting and break/fix, IMAC activities, and support for PCs, laptops, iDevices, Windows 11, Microsoft Office/O365, and MS Teams environments
Execute and support IT operations and lifecycle management activities, including EUC, network switches, UPS systems, local IT infrastructure projects, asset/configuration management, and IT procurement with appropriate stock control
Act as a key site IT liaison and escalation point, partnering with site leadership, business stakeholders, vendors, and regional/global IT teams; serve as backup to the primary IT Site Champion when needed
Follow and contribute to IT service management best practices, using ServiceNow for incident, request, and change management, maintaining SOPs and knowledge documentation, and clearly communicating status, risks, and resolutions
Qualification
Required
Bachelor's degree (BA/BS) in Information Technology, Computer Networking, Computer Engineering, IT Systems Engineering, or equivalent certifications and practical experience in lieu of a degree
Minimum of 3 years of experience in Information Technology
Experience providing end-user IT support with a proven ability to set up, troubleshoot, and support hardware, peripheral devices, software, video conferencing, and operating systems
Experience using incident and request management systems such as ServiceNow in organizations with more than 250 users
Demonstrated strong troubleshooting and problem-solving capabilities
Demonstrated ability to take initiative and work independently
Demonstrated ability to establish and maintain effective interpersonal relationships, fostering constructive and cooperative collaboration over time
Knowledge of core IT processes, including user support, deskside support, incident, change, and escalation management, asset and lifecycle management, and documentation management—preferably within regulated manufacturing and laboratory environments
Technical knowledge of computer systems and infrastructure, including end-user devices, networking, wireless technologies, video conferencing systems, digital security, and selected office, manufacturing, quality, and R&D IT systems
Candidates must be legally authorized to work in the United States. Elanco does not anticipate providing sponsorship for employment visas (e.g., H-1B or TN) for this position
Preferred
Experience with the ITIL framework and IT service management tools (e.g., ServiceNow)
Previous experience collaborating with and supporting Operational Technology (OT) teams through IT infrastructure expertise
Knowledge of regulated manufacturing and laboratory processes supported by IT services, as well as manufacturing-related computer systems and data
Company
Elanco
Elanco is an animal health company that manufactures and markets a diverse range of products to promote animal health and well-being.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$252.86MKey Investors
AncoraBill & Melinda Gates Foundation
2023-12-30Post Ipo Equity· $250M
2018-09-19IPO
2017-05-24Grant· $2.86M
Leadership Team
Dave Kinard
Executive Vice President Human Resources, Corporate Affairs & Administration
Jennifer Black
Senior Director, Global Indirect Procurement
Recent News
2026-01-03
2025-12-18
Company data provided by crunchbase