General Dynamics Information Technology · 6 hours ago
Customer Service Supervisor- Overnight Support
USA LA Bossier City
Full-time
Onsite
Mid, Senior Level
$44K/yr - $58K/yr
5+ years expGeneral Dynamics Information Technology is a global technology and professional services company that delivers consulting, technology, and mission services to major U.S. government agencies. The Customer Support Supervisor will motivate, coach, and develop a team of contact center professionals while ensuring customer satisfaction and managing day-to-day operations.
Artificial Intelligence (AI)Cloud ComputingConsultingCyber SecurityInformation Technology
Responsibilities
Models high ethical and professional conduct
Maintains focus on client and operational goals while ensuring customer satisfaction
Provides administrative support to assist with the management of day-to-day operations
Prepares and gives presentations
Aids human resources by interviewing prospective candidates and employing personnel management methods
Leads a team of call center representatives using proven coaching methods
Monitors performance to assure quality of service
Qualification
Required
High school diploma or equivalent
Five or more years of customer service experience
Experience working with organizational functions and personnel
Experience working with computer software
Experience working with call center software and programs
Must be willing to work overnight shifts
1-2 years of customer service supervisory experience
Preferred
Bachelor's degree in Business or related field
Call Center Management experience HIGHLY preferred
Excellent business and analytical problem solving skills
Strong communication skills
Ability to work independently
Demonstrated experience with government programs highly preferred
Benefits
Comprehensive benefits and wellness packages
401K with company match
Variety of medical plan options
Some with Health Savings Accounts
Dental plan options
Vision plan
Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
Short and long-term disability benefits
Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
Company
General Dynamics Information Technology
General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Paul Nedzbala
Senior Vice President
Ben Buckley
Vice President and General Manager
Recent News
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