Merck · 9 hours ago
Director US Marketing Ophthalmology Patient Experience Lead
USA - Pennsylvania - North Wales (Upper Gwynedd)
Full-time
Hybrid
Director/Executive
$191K/yr - $300K/yr
8+ years expMerck is a leading pharmaceutical company committed to transforming the lives of patients with eye diseases. The Patient Experience Lead will design and implement patient support programs for those affected by diabetic macular edema and neovascular age-related macular degeneration, collaborating with various stakeholders to ensure effective access to therapies.
BiotechnologyHealth CareMedicalPharmaceutical
No H1B
Responsibilities
Design and/or provide input, as appropriate, on a cohesive and end-to-end patient experience strategy to assist patients with obtaining access to products within our company Ophthalmology franchise as prescribed
Collaborate closely with Patient support COE, Corporate Responsibility, Integrated Account Management, legal, compliance, and other relevant stakeholders, as appropriate, to ensure patient support programs and solutions are appropriately designed and align with overall patient needs
Orchestrate development and implementation of data strategy and operational model along with associated change management related to how information, messaging, and/or resources are delivered to patients through PSPs or other access-related teams
Provide input on the development and implementation of SOPs, Business Rules, and other operational documents, as requested by Patient Support COE and/or Corporate Responsibility for the MAP and PAP, respectively
Collaborate with relevant stakeholders and vendors to develop and implement similar operational documents, as may be needed
Define and monitor appropriate KPIs, as approved by Commercial Legal and Compliance, to track the status and effectiveness of the relevant PSP at meeting its intended purpose and design, identify emerging issues and working with relevant functions to identify potential improvements. PEL will coordinate cross-functional and external stakeholders (including vendors) to address emerging issues identified in regular reviews or through feedback from customers/field teams, as appropriate
Qualification
Required
BA/BS
Minimum of 8 years of experience in a Pharmaceutical Commercial function, including Marketing, Consumer/Payer Access, Patient Access, Customer Experience, Strategic Planning, Specialty Pharmacy Services
Process-oriented with strong project management skills
Strategic and tactical planning skills
High level of collaborative skills and ability to work across different parts of the organization
High Legal/Compliance IQ
Preferred
Experience in Retina or Ophthalmology preferred
Prior experience in design and execution of patient support programs
Strong communication skills with ability to communicate/engage with senior leaders
Benefits
Medical
Dental
Vision healthcare and other insurance benefits (for employee and family)
Retirement benefits, including 401(k)
Paid holidays
Vacation
Compassionate and sick days
Company
Merck
Merck is a biopharmaceutical company that offers medicines and vaccines for various diseases.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.59MKey Investors
Private Capital AdvisorsGavi, the Vaccine Alliance
2018-11-25Post Ipo Equity· $0.59M
2016-01-21Series Unknown· $5M
1980-12-19IPO
Leadership Team
Betty Larson
Executive Vice President and Chief Human Resources Officer
Dean Li
Executive Vice President and President, Merck Research Laboratories
Recent News
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