Solventum · 23 hours ago
Assistant Regional Service Manager, Canada
CA, St-Laurent
Full-time
Hybrid
Mid, Senior Level
4+ years expSolventum is a new healthcare company focused on solving significant challenges to improve lives and support healthcare professionals. The Assistant Regional Service Manager will manage the operations of service centers across a multi-provincial territory, ensuring high productivity and customer satisfaction while collaborating with local sales and support teams.
Medical Device
No H1B
Responsibilities
Organizing and structuring service center operations through staffing, training, coaching, evaluating, and recognizing service center personnel to deliver high productivity and strong customer outcomes; participating in selecting team members who align to Solventum culture and support retention
Executing consistent team and territory communications to ensure awareness of company updates, operational priorities, and changes to policies and procedures
Partnering with local Sales Managers and Customer Support teams to proactively manage customer needs, deliver customer-focused solutions, and ensure reliable field service performance aligned to expectations across the assigned territory
Driving execution of organizational objectives and key performance indicators (KPIs), identifying best practices, enabling knowledge sharing, and improving performance across the territory
Developing local execution plans to deploy resources and manage rental assets and supply inventories in alignment with Solventum quality management protocols, ensuring product availability and reliability to meet daily customer demands
Empowering team members to resolve issues and implement solutions that improve customer satisfaction and the overall customer experience
Conducting annual employee competency validations through on-site visits and ride-along while supporting customers and patients
Managing the service center fleet vehicle program to ensure safe equipment utilization, adherence to vehicle safety practices, and execution of maintenance protocols
Maintaining knowledge of local, provincial, and Canadian regulatory requirements and ensuring a compliant distribution network through leading with conformance, coaching, enforcement of internal procedures, and adherence to external regulatory requirements
Ensuring a safe, orderly, and clean working environment across all territory locations
Qualification
Required
Bachelor's Degree or higher from an accredited university AND four (4) years of years of service, distribution, or operations experience
OR
High School Diploma/GED (completed and verified prior to start) from an accredited institution AND eight (8) years of service, distribution, or operations experience
Ability to travel by vehicle and airplane to attend business meetings/events and visit service sites and customer locations
Current, valid Driver's License
Ability to meet physical requirements of the position through fitness testing as required in the Job Safety Analysis (JSA)
Bilingual: English and Canadian French required
Experience with ERP systems (SAP and/or Oracle)
Knowledge of provincial and Canadian regulatory requirements and processes related to distribution of medical equipment and supplies
Knowledge of workplace health and safety requirements
Preferred
Experience managing rental assets and supply inventory in a regulated, distributed service network
Intermediate experience using Microsoft Office (Teams, PowerPoint, Excel, Word)
Experience managing processes and projects within multi-functional teams
Familiarity with quality management systems and distribution compliance requirements (medical equipment/supplies preferred)
Demonstrated change leadership experience across multiple sites and cross-functional stakeholders
Benefits
Comprehensive suite of benefits available to employees in Canada
Company
Solventum
At Solventum, we enable better, smarter, safer healthcare to improve lives. We never stop solving for you.
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase