WB Solutions LLC · 4 hours ago
IT Support Specialist (Field Operations)
Little Rock, AR
Contract
Onsite
Mid Level
3+ years expWB Solutions LLC is seeking an IT Support Specialist for Field Operations to provide end-user support across multiple field offices. The role involves system maintenance, security operations, and managing user accounts while ensuring compliance and assisting with training.
Information TechnologySoftware
Hiring Manager
Amaan Ali
Responsibilities
Support for desktops, laptops, and mobile devices (Windows, iOS, Android) across multiple field offices
Use a device management system to organize and distribute updates effectively and maintain device compliance
Work with the endpoint security team to monitor user accounts and secure the environment
Utilize and train users on a secure file transfer and data sharing platform for the secure transfer of sensitive files and large data sets
Manage user, group, and computer accounts within a centralized directory service
Assist with security awareness training and phishing simulations
Manage support requests and document system configurations using an online ticketing and documentation portal
Serve as the "eyes and ears" in the field, providing on-site technical leadership and troubleshooting imaging or LAN connectivity issues
Qualification
Required
3+ years of experience in field technician support
3+ years of experience in desktop and laptop troubleshooting
3+ years of experience in mobile device support
3+ years of experience in network administration and support
3+ years of experience in software installation and maintenance
3+ years of experience in peripheral device configuration
3+ years of experience in help desk/telephone support
Exceptional customer service skills with a commitment to user satisfaction
Strong communication abilities for technical and non-technical audiences
Windows 10/11 operating systems
Microsoft 365 and Office Suite
Active Directory administration
iOS and Android mobile device management
Basic networking (TCP/IP, DNS, DHCP)
Antivirus and security software
Remote support tools
Preferred
CompTIA A+, Network+, or similar IT certifications
Experience with macOS support
Google Workspace administration experience
Experience in government or conservation organizations
Company
WB Solutions LLC
At WB Solutions LLC, we empower businesses through cutting-edge IT services and digital transformation strategies.
51-200 employees
H1B Sponsorship
WB Solutions LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (35)
2024 (42)
2023 (58)
2022 (48)
2021 (62)
2020 (87)
Funding
Current Stage
Growth StageLeadership Team
Krishnakanth Barri
President & CEO
Company data provided by crunchbase