Docusign · 13 hours ago
Principal Program Manager
Seattle, WA
Full-time
Hybrid
Lead/Staff
$193K/yr - $286K/yr
15+ years expDocuSign brings agreements to life, serving over 1.5 million customers globally. As a Principal of Technology & Business Operations, you will lead critical programs, drive operational excellence, and coordinate cross-functional initiatives to support the CTO organization's priorities.
Business Process Automation (BPA)Cloud ManagementComputerE-SignatureInformation TechnologySaaSSoftware
Responsibilities
Serve as a trusted execution and operations partner to senior leadership, driving operational excellence across the CTO organization
Drive and coordinate rhythm of business activities across Product and Engineering (e.g., townhalls, planning cycles, OKR / program reviews, operational cadences)
Partner closely with Finance and Accounting on budgeting, capitalization, forecasting, and investment tradeoffs, ensuring accuracy, transparency, and compliance
Manage budgets effectively for all of Product & Engineering, including developing financial models, forecasting, analyzing variances, and identifying cost optimization opportunities while maintaining quality and strategic alignment
Partner with executive leadership to truly understand core business needs, rigorously assess current operational states, and develop actionable plans that drive significant process improvements and enhanced operational efficiency
Lead complex, cross-functional initiatives from problem definition through execution, coordinating stakeholders across Finance, Engineering, Customer Support, Marketing, and Product
Drive results without formal authority by cultivating a highly collaborative and high-trust team environment
Apply deep project management expertise to clearly define workstreams, establish precise milestones, and ensure all project activities are appropriately assigned and meticulously tracked to guarantee successful delivery
Identify and manage program risks through rigorous risk assessments, proactively raising prioritization and tradeoff decisions, proposing effective mitigation strategies, and developing alternative solutions in line with a defined risk management framework
Design and optimize workflows for Product & Engineering leads, including tooling, processes, and best practices
Apply project management expertise to define clear workstreams, establish ambitious yet achievable milestones, and ensure all project activities are appropriately assigned and meticulously tracked for successful delivery
Balance strategic vision with operational execution by making real-time decisions, evaluating tradeoffs, and identifying opportunities that enhance program outcomes and drive continuous improvement
Facilitate comprehensive program planning and coordination to drive accountability across teams, ensuring they deliver high-quality results consistently, on time, and within scope
Establish and track critical operational metrics such as cycle time, lead time, deployment frequency, success rates for product launches, resource utilization, and cost efficiency
Design and implement dashboards that provide real-time visibility into program health, operational performance, and key metrics
Establish robust mechanisms for company-wide information flow, ensuring transparency and clarity including developing centralized communication platforms, standardizing reporting cadences, implementing regular cross-functional sync-ups, and fostering a culture of proactive information sharing to break down silos
Cultivate a culture that relentlessly accelerates launches and enhances velocity including championing agile methodologies, promoting continuous improvement, fostering a blameless post-mortem culture, recognizing and rewarding efficient processes, and empowering teams to make rapid, informed decisions
Shape and enhance the Product & Technology culture through initiatives such as internal and external newsletters, orchestrating hackathons, and establishing community forums, all aimed at bringing people together and fostering a cohesive and innovative environment
Qualification
Required
15+ years of impactful experience in program or technical program management within strategy and operations, including a minimum of 5 years directly partnering with Product and Engineering organizations
History of driving significant operational excellence within high-growth, global technology environments, transforming challenges into streamlined processes
Experience with engineering metrics, leading productivity frameworks, and cutting-edge operational best practices, with practical experience in establishing or enhancing technical KPIs, OKRs, or scorecards for engineering teams
Experience leading and refining rhythm of business activities, encompassing planning cycles, executive reviews, and comprehensive reporting to foster an efficient operational cadence
A Bachelor's degree in a technical field or equivalent practical experience
Preferred
Masterful communication, collaboration, and stakeholder management skills, allowing you to adeptly influence without authority and forge strong alignment across all organizational tiers, even in complex, matrixed structures
Ability to comfortably navigate fast-paced, ambiguous environments, consistently demonstrating a proactive bias for action and a dedication to continuous improvement
Strong people management skills by influencing diverse stakeholders, resolving conflicts constructively, and expertly leading teams through periods of change
Robust technical and analytical skills, with a proven ability to distill complex data into strategic, actionable insights for executive stakeholders
Experience leveraging data visualization and business intelligence tools like Tableau, Looker, or Power BI to drive insights at scale
Experience in management consulting, strategic operations, or technical operations is highly valued
Demonstrated comfort and effectiveness in collaborating with and presenting to senior leadership (VP-level and above) within executive settings
Familiarity with modern Agile, Lean, or scaled delivery methodologies such as (e.g., SAFe, Scrum@Scale)
An advanced degree (e.g., MBA, MS in Engineering, or a related field) or specialized training in data analysis, systems thinking, or operational strategy
Deep understanding of product development lifecycles and a track record of positively influencing outcomes across both product and engineering teams
Experience in mentoring or guiding junior program managers or operational leads on best practices
Experience navigating and contributing to complex SaaS architectures, particularly within cloud-native and distributed systems
Benefits
Paid Time Off: earned time off, as well as paid company holidays based on region
Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
Retirement Plans: select retirement and pension programs with potential for employer contributions
Learning and Development: options for coaching, online courses and education reimbursements
Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events
Company
Docusign
DocuSign helps small- and medium-sized businesses collect information, automate data workflows, and sign on various devices.
5001-10000 employees
H1B Sponsorship
Docusign has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (361)
2024 (337)
2023 (236)
2022 (249)
2021 (236)
2020 (115)
Funding
Current Stage
Public CompanyTotal Funding
$1.29BKey Investors
Bank of AmericaFounders Circle CapitalGreenspring Associates
2025-05-27Post Ipo Debt· $750M
2018-04-27IPO
2016-10-12Secondary Market
Leadership Team
Allan Thygesen
Chief Executive Officer
Sagnik Nandy
Chief Technology Officer
Recent News
2026-01-22
Company data provided by crunchbase