athenahealth · 12 hours ago
Director, Experience Design - athenaConnect
Boston MA
Full-time
Onsite
Director/Executive
$172K/yr - $292K/yr
10+ years expathenahealth is a company focused on creating a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. They are seeking a Director of Experience Design to take end-to-end ownership of the athenaConnect experience, define the experience vision and architecture, and build a high-performing design team.
Enterprise SoftwareHealth CareInformation TechnologyMedical
Responsibilities
Own the athenaConnect Experience Vision & Architecture
Define a unifying experience of vision and architecture that brings together interoperability products and services into one user-friendly platform
Translate industry trends, regulatory shifts, and practice expectations related to healthcare data exchange into user-centered experiences that support critical jobs-to-be-done
Align stakeholders around direction and tradeoffs through clear experience narratives, prototypes, and working examples
Drive Delivery, Learning, and Iteration
Ship high-quality experiences continuously, balancing speed with clarity, usability, and trust
Use behavioral analytics, qualitative research, and platform telemetry to establish fast feedback loops and adapt priorities based on real user signals
Apply experimentation deliberately—especially with AI—to learn faster and improve outcomes, not to explore novelty
Build and Grow a High-Impact Design Team
Lead and develop a team of 3-5 designers, establishing clear performance standards and providing regular coaching that elevates both craft and business impact
Evolve the team’s contribution in an AI-first world, helping designers shift from hands-on execution to expert judgment, rationale, and influence as AI increasingly handles tactical design work
Create operational rigor through design critique, quality review processes, and team rituals that build accountability and continuous improvement
Address performance gaps directly, making tough decisions about fit and capability when needed
Develop individual growth plans that help each designer build the skills and confidence to influence product decisions and own outcomes
Own Experience Quality Across Product Teams
Own experience quality for athenaConnect end to end, including work delivered by teams you do not directly manage
Define and operationalize experience standards, guidelines, and governance mechanisms that ensure consistency and coherence across the platform
Establish and monitor customer satisfaction and value metrics (e.g., adoption, task success, trust) and use them to inform design and product decisions
Partner Closely with Product & Engineering Leadership
Co-own strategy, roadmaps, and outcomes as a core member of the Product–Design–Engineering leadership triad
Shape how AI-enabled capabilities are introduced, so they are understandable, explainable, and useful to technical users
Build a team culture grounded in shared ownership, disciplined execution, and thoughtful innovation
Qualification
Required
10+ years of experience in experience design, service design, or product design, including direct leadership of designers
Proven ownership of platform- or system-level experiences spanning multiple teams and product surfaces
Deep familiarity with healthcare, health IT, or regulated enterprise platforms, with experience in interoperability, data platforms, APIs, or partner ecosystems strongly preferred
Established track record owning experience outcomes in technically complex environments, partnering closely with engineering leaders to deliver clarity for technical users
Hands-on experience designing AI-enabled or data-intelligent products, particularly where trust, explain-ability, and governance were critical
Strong facilitation, influence, and storytelling skills, used to align senior stakeholders and drive decisions
Demonstrated ability to pair strategic vision with execution discipline, ensuring ideas turn into shipped, valuable outcomes
Strong track record coaching designers to become more strategic and influential, with specific experience helping tactically focused designers develop business acumen and stakeholder credibility
Demonstrated ability to establish team standards, processes, and operational excellence in fast-moving product environments
Comfort having difficult performance conversations and making decisions about team composition
Preferred
Deep familiarity with healthcare, health IT, or regulated enterprise platforms, with experience in interoperability, data platforms, APIs, or partner ecosystems strongly preferred
Benefits
Commuter support
Employee assistance programs
Tuition assistance
Employee resource groups
Collaborative workspaces
Flexibility
Book clubs
External speakers
Hackathons
Company culture based on learning
Company
athenahealth
Athenahealth is a provider of medical practice automation and claims management software to medical groups and health systems.
5001-10000 employees
H1B Sponsorship
athenahealth has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (94)
2024 (84)
2023 (61)
2022 (108)
2021 (84)
2020 (74)
Funding
Current Stage
Public CompanyTotal Funding
$40MKey Investors
Venrock
2021-11-22Acquired
2017-05-18Post Ipo Equity
2007-09-20IPO
Leadership Team
Eddie Ross
Vice President, Payer
Anil Patil
Executive Director Engineering
Recent News
2026-01-19
2026-01-16
HealthCareIT News
2025-12-30
Company data provided by crunchbase