Avangrid · 21 hours ago
Principal Analyst - Customer Supp System
Augusta, ME
Full-time
Onsite
Lead/Staff
$102K/yr - $132K/yr
10+ years expAvangrid is a company focused on providing energy solutions, and they are seeking a Principal Analyst for their Customer Support System. The role involves providing research and analysis of billing and retail access requests, developing solutions using technology, and implementing configuration models while acting as a liaison between various stakeholders.
Charity
Responsibilities
Considered "expert" within Billing and Retail Access area with emphasis on rate configuration, technologies used and systems deployed. This includes knowledge of system operations, data retrieval and reporting via standard SAP querying & reporting tools
Develop and implement solutions and/or Billing and Retail Access Configuration changes to meet new as well as ongoing requirement from Billing, Bill Printing, Pricing, and Rate & Regulatory departments
Perform system administration tasks such as application security, configuration, maintenance, upgrades, debugging, reporting, issue resolution with IT and/or system vendors and compliance with audit and regulatory controls
Act as liaison and communicate effectively with business users, vendors, and IT to resolve systems/application needs and issues
Assist in assessing impacts of any application or system changes on business operations and other applications and systems
Anticipates business/regulatory needs & develops standards, process improvements and documentation for billing solutions
Ensure that the business requirements of the proposed solution are incorporated into design specifications
Create testing strategies for proposed solutions and coordinate resources to plan and execute user acceptance testing
Act as an experienced mentor to others in business area, provides training as required
Transfers knowledge raises level of productivity and expertise of business unit
Research business areas current systems/applications and processes to identify potential risks and opportunity to promote process improvements based on best business practices and utilizing functionality within business systems
Promotes a customer service focus when approaching assigned projects and billing system trouble shooting
Acy as SME to support regulatory filings, may represent company at regulatory meetings, committees, or hearings
Able to represent company at industry events
Qualification
Required
Ten years of experience with business systems (SAP highly preferred) in a billing environment
Knowledge of billing system administration, operations and analysis including data retrieval and reporting through vendor provided software
Ability to lead the introduction, enhancement, and maintenance of billing systems, including trouble shooting, mentoring of junior team members and creating complex rate structures
Demonstrated ability to communicate effectively with billing team, internal customers, IT and system vendors
Bachelor's degree in mathematics, Research Methodology, Computer Science, Business, or another analytical discipline
Preferred
Master's Degree in analytical discipline is desirable
Familiarity with the system development life cycle and standard project management methodologies desirable
Company
Avangrid
Avangrid, Inc.
Founded in 1997Orange, Connecticut, USA
5001-10000 employees
H1B Sponsorship
Avangrid has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (5)
2023 (6)
2022 (5)
2021 (3)
2020 (3)
Funding
Current Stage
Late StageLeadership Team
Alfredo del Canto
SVP Chief of Staff to CEO
Bob Kump
Deputy CEO and President
Recent News
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