Lonza · 17 hours ago
Sr. Donor Programs Specialist
Rockville, MD
Full-time
Onsite
Mid, Senior Level
$69K/yr - $111K/yr
5+ years expLonza is a global leader in life sciences manufacturing, and they are seeking a Senior Donor Programs Specialist to support the daily operations of their Tissue Acquisition Donor Programs. This role involves recruiting and screening donors, conducting eligibility assessments, and providing comprehensive support throughout the donation process.
BiotechnologyLife SciencePharmaceutical
Responsibilities
Recruit, screen, and onboard donors from the general population for Lonza research and clinical (manufacturing-use) donor programs, including explaining program requirements, obtaining informed consent, and assessing donor eligibility and commitment
Perform donor screening activities, including medical history review, phlebotomy for required laboratory testing, receipt and documentation of test results, and accurate entry and maintenance of donor records in electronic databases and hard-copy files in accordance with SOPs and AATB standards
Coordinate and manage donor scheduling, testing, and tissue collection logistics, including appointment scheduling, donor communications, preparation of collection locations and supplies, support of medical professionals during tissue collection, and post-donation follow-up with donors
Support research and clinical donation operations by transporting supplies, receiving donors onsite, preparing procedure rooms, and assisting with donation activities as directed by medical partners
Prepare and distribute routine communications to donors, physician offices, and laboratories to support daily operational needs of the donor programs
Train and support staff on donor program procedures and SOPs, serving as a Lonza Designated Trainer and participating in ongoing training and compliance activities
Cross-train and support laboratory operations as needed, including research bone marrow processing, allocation and preparation of fresh bone marrow cells for internal and external customers, shipment preparation, SAP transactions, document review, and participation in clinical collections when required
Develop and implement donor engagement and retention strategies, including ongoing donor communication and recognition initiatives to support long-term program sustainability
Qualification
Required
Bachelor's degree in nursing, Healthcare, Life Sciences, or a related field required; equivalent clinical education and experience may be considered
Minimum of five (5) years of relevant experience in a healthcare, clinical, donor, or patient-facing role, preferably within tissue donation, research, or regulated clinical environments
Clinical or healthcare background required; Registered Nurse (RN) strongly preferred. Licensed Practical Nurses (LPNs) with relevant experience will also be considered
Experience working directly with patients or donors in a healthcare, clinical, or research setting, including regular interaction with physicians and medical professionals
Demonstrated expertise in phlebotomy with current certification required; candidates without active phlebotomy certification must be willing and able to obtain certification within six (6) months of employment
Excellent interpersonal and communication skills, including strong face-to-face and telephone interviewing abilities and effective written communication
Solid understanding of medical terminology, clinical practices, and patient care standards
Knowledge of regulatory requirements and ethical standards related to human subject protection, patient rights, HIPAA/PHI, and the research use of human tissue
Strong organizational skills with exceptional attention to detail, including accurate record keeping, time management, and documentation in accordance with established procedures
Proficiency with computer applications, including Microsoft Office and electronic record systems
Professional demeanor with sound judgment and a strong ethical foundation; demonstrates sincerity, discretion, and respect when working with donors, patients, and internal stakeholders
Self-motivated and dependable, with the ability to work independently, take ownership of individual and team outcomes, and consistently follow through
Proactive, action-oriented, and adaptable, with the flexibility to respond effectively to changing priorities and operational needs
Benefits
Performance-related bonus.
Medical, dental and vision insurance.
401(k) matching plan.
Life insurance, as well as short-term and long-term disability insurance.
Employee assistance programs.
Paid time off (PTO).
Company
Lonza
Lonza Group supplies products and services to pharmaceutical and agrochemical industries.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$444.8M2023-11-06Post Ipo Debt· $444.8M
2020-12-07IPO
Leadership Team
Wolfgang Wienand
Chief Executive Officer
Alfons Ehinger
Founder
Recent News
NH Business Review
2026-01-17
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