NEOGOV · 13 hours ago
Technical Helpdesk Associate I
Brighton, CO
Full-time
Hybrid
Entry Level
$54K/yr - $63K/yr
1+ years expNEOGOV is committed to serving the Adams County community with integrity and innovation. The Technical Helpdesk Associate I will provide first-level hardware and software support, assisting users with troubleshooting and resolving various technical issues to enhance productivity.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Assist customers remotely over the phone, via remote control software or in person
Troubleshoot and resolve desktop, software, peripheral, and clinical application issues
Troubleshoot and resolve mobile computing and communications device issues, e.g. smartphones and tablets
Act as an initial escalation path for issues that require advanced troubleshooting or work beyond established time frames
Configure and deploy desktops, laptops, monitors, and related peripherals to end-users
Facilitate warranty service where applicable
Accurately and thoroughly record information into ticket tracking software
Follow up and communicate ticket information to users when appropriate
Perform other related duties and responsibilities as required
Qualification
Required
Effective and efficient customer service skills
Strong analytical and problem-solving abilities
Self-motivated and organized; able to prioritize and execute tasks under direct supervision
Communicate clearly and concisely, both orally and in writing
Establish, maintain, and develop a positive and harmonious working relationship with customers and colleagues
Computer Skills: Windows Operating Systems (OS); Microsoft Office products; Android and iOS platforms; Active Directory; local and network-based printing; wired and wireless networking
Ability to travel to other facilities as required within the scope of the job
At least one (1) year of verifiable experience with desktop hardware, software applications, operating systems, and network connectivity
High school diploma or GED equivalent required
Must pass a criminal background check
Ability to lift a minimum of 25 lbs
Requires long periods of sitting at a desk, up to 8 hours a day
Repeated movements including standing, sitting, kneeling, lifting, and bending in and around users' desks
Preferred
Associate's Degree preferred
Benefits
AFLAC Supplemental Medical Insurance
Basic Term Life & Optional Term Life Insurance
Deferred Compensation Plan
Dental/Vision/Medical Plans
Generous Vacation/Sick leave
Long-Term Disability
Retirement Plan
Short-Term Disability
Employee Assistance Program
Employee Fitness Center
Employee Health Clinics
Flexible Work Schedules
Recreation Center Discounts
Training & Tuition Reimbursement Programs
Wellness programs
Lactation friendly certified workplace
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase