The Intersect Group · 9 hours ago
Regional IT Support
Metairie, LA
Full-time
Hybrid
Entry Level
2+ years expThe Intersect Group is supporting a rapidly growing healthcare organization that focuses on delivering high-quality patient care through modern technology. The Regional IT Support Specialist will provide onsite technical support to clinics in the New Orleans and Metairie area, ensuring clinicians and staff have reliable access to necessary systems and tools.
ConsultingHuman ResourcesInformation TechnologyLegal
Hiring Manager
Ripley Bankston-Warbington
Responsibilities
Deliver onsite and remote technical support for computers, peripherals, mobile devices, and networked equipment across regional clinics
Install, configure, and upgrade hardware and software at affiliate locations
Manage and resolve Level I support tickets; document issues and resolutions in the ticketing system
Troubleshoot and resolve connectivity, printing, VPN, email, and workstation issues
Assist with network and server equipment support as assigned
Maintain accurate IT equipment inventory and track hardware movement
Identify recurring technical issues and propose practical solutions to improve reliability
Provide user training and one‑on‑one support to ensure effective system use
Qualification
Required
2+ years of IT support experience or equivalent IT‑related education
Proficiency with Windows 10/11, endpoint troubleshooting, and hardware configuration
Experience using a ticketing system (Zendesk or similar)
Familiarity with Active Directory, Microsoft 365, and general networking fundamentals
Exposure to Cisco Meraki equipment or similar network technologies
Ability to travel approximately 50% to regional clinics by car and occasionally by plane
Strong interpersonal skills with the ability to communicate effectively with non‑technical users
Highly organized, self‑motivated, and able to manage shifting priorities with minimal supervision
Preferred
MSP experience, healthcare/EMR exposure, RingCentral or VoIP support, and/or CompTIA A+, Network+, or Security+ certifications
Benefits
Mileage reimbursement for travel beyond 50 miles per day
Paid lunches while in the field
A supportive team environment that values collaboration and professional development
Company
The Intersect Group
The Intersect Group is a staffing and recruiting company that provides staffing and consulting services.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2017-03-31Private Equity
Leadership Team
Joe Myers
Chief Executive Officer
Michael Snyder
Chief Operating Officer and Chief Financial Officer
Recent News
2022-07-06
Company data provided by crunchbase