Harris Teeter · 8 hours ago
Full Time Assistant Market Manager
Charlotte, NC
Full-time
Onsite
Mid LevelHarris Teeter is a grocery store chain committed to customer service and satisfaction. The Assistant Market Manager is responsible for managing and supervising associates in the Meat/Seafood Department, ensuring high levels of customer service, and assisting the department manager with operational tasks.
E-CommerceFood and BeverageGroceryPharmaceutical
Responsibilities
Initiate interaction with customers on the sales floor and at the meat counter
Ask the customers questions regarding their shopping needs
Provide customers information needed to meet their taste and meal requirements
Follow through on customer requests
Your job performance is required to demonstrate the highest level of customer service
Never be rude to a customer under any circumstance
Follow through on customer requests
If you cannot say 'yes' to a customer’s request, bring in department management or the manager-on-duty
Never turn down business
Make eye contact with and smile at every customer
Speak to customers in a genuine, clear, and enthusiastic manner and ask if they found everything they were looking for
Reflect an appropriate business image to customers and visitors
Be reliable and punctual by reporting for work on time and as scheduled
Demonstrate quality workmanship by efficiently cutting and processing the complete variety of meat according to standards
Unload product from truck and place in coolers according to Product Receiving and Rotation standards; load salvage on truck as required
Remove products from storage
Operate all necessary equipment to effectively prepare and portion products according to standards and/or customer’s specification
Operate wrapping station and scales
Weight, price, date, wrap, and package products according to standards
Sell Only Fresh Products
Follow Harris Teeter standards regarding product preparation, merchandising, rotation, dating, and markdown standards and guidelines
Comply with the Food Safety policy (RO-37)
Ensure that all meat products are properly refrigerated
Check temperatures of product, cases, and coolers according to standards
Keep Our Shelves Properly Stocked
Stock and block product according to standards and in a manner that maximizes sales and minimizes shrink
Work backstock on a regular basis
Process close-dated and damaged product according to standards
Check merchandising displays regularly to ensure the availability of advertised items and/or samples
Prepare, display, and offer daily samples according to standards
Inform management of the lack of advertised items and/or samples, incorrect prices, missing signs, departmental changes, and/or other situations as appropriate
Keep Our Stores Clean
Comply with Health Department and Department of Agriculture [Weights & Measures] standards, regulations, and requirements
Follow Harris Teeter sanitation standards and procedures
Clean and sanitize prep room and coolers as appropriate
Keep counters and food contact surfaces clean at all times, refrigerator glass & windows wiped, floors swept and mopped, garbage emptied, displays well merchandised and neat
Communicate in English with customers and fellow associates regarding requests, current sales promotions, marketing campaigns, and essential products
When a customer asks where a product is located, take the customer to the product
Be knowledgeable of and perform fixed activities when business is light
Answer telephones by saying 'Harris Teeter [store name], this is [name], may I help you?' and provide requested information in a polite and professional manner
Respond back to people on 'hold' in a timely manner
Understand the overall Meat Department operation
Complete paperwork accurately and maintain proper records
Assist in the inventory and price change processes
Operate baler and compactors
Make bale when appropriate
Follow all safety regulations and help keep the store free of dangerous situations
Immediately inform store management of all accidents and/or safety hazards
Record accidents and safety hazards in the designated log
Ensure that chemicals are handled, mixed, and applied according to directions and in compliance to the Hazard Communication Program Manual
Adapt to various situations and adjust to shifting priorities
Be flexible and able to perform multiple tasks
Balance taking direction with taking initiative and demonstrate the flexibility required to accomplish the duties of the entire shift
Provide assistance to fellow associates to complete daily tasks such as unloading trucks, checking in deliveries, taking inventory, restocking and organizing display merchandisers and coolers, and other duties as assigned
Establish a working and shopping environment of trust, respect, and integrity
Take Excellent Care Of Your Fellow Associates
Be a team player
Support and assist your fellow associates without complaint
Be open to new ideas and opportunities
Follow through with any special requests or recommendations from management
Comply with Company standards, policies, and procedures
Perform essential job functions throughout scheduled hours
Manage the department as to maximize gross profit and minimize operating expenses
Be knowledgeable of department and store sales and profit objectives
Review and analyze all financial reports and data
Make timely and effective decisions based on this analysis
Forecast sales and sales per labor hour for upcoming week and effectively schedule associates
Assign duties to associates
Monitor and analyze sales and labor hours used on a daily and weekly basis
Make timely and effective decisions based on this analysis
Perform duties of all direct reports when appropriate
Maintain overall department conditions to meet Harris Teeter Standards
Order product to minimize out-of-stocks and maintain designated inventory levels
Listen to both customer and associate complaints, and resolve problems to restore and promote good public relations
Ensure that the Meat/Seafood department’s inventory levels support the customers’ requests for all ad and standard products
Correctly conduct period inventories according to established procedures
Promote the efficient operations of the store following the procedures detailed in Harris Teeter’s Standards manual
Record and follow up on any in-store maintenance
Ensure that situations are resolved and not recurring problems
Execute approved department opening and closing procedures and ensuring that all operational standards are met
Recruit, interview, and hire competent associates to maintain proper staffing levels for the department
Ensure all associates receive appropriate break and meal periods
Ensure new Meat/Seafood associates are properly oriented to your department and understand their benefits package
Professionally communicate expectations to associates and ensure they are properly trained to perform their jobs
Encourage and make time for cross training
Maintain integrity in the Job Posting system by following the policy and by ensuring that all new associates are aware of the process
Develop future Meat/Seafood (assistant) department managers
Convey timely information to the associates regarding current promotions and marketing campaigns
Explain to associates why changes were made in operating procedures
Have a working knowledge of the mission and goals of your department, your store, and your Company
Discuss these with your associates on a daily basis
Keep your promises to customers and fellow associates
Respond to questions in a timely and proper manner
Ask for the opinion and suggestions of your associates where appropriate
Encourage associates to make suggestions for process improvements
Ensure they receive recognition for their ideas
Recognize exemplary job performance
Acknowledge positive job performance daily
Fairly evaluate associates’ performance on their evaluations
Address performance problems or record associates’ out of the ordinary behavior when it occurs, using the Constructive Advice forms
Discuss behavior and possible corrective action with associates to create an action plan according to prescribed procedure
Sign off on the documents with those associates involved and submit to regional staff for review
Qualification
Required
Associates must be at least 18 years of age
Exceptional interpersonal skills
Willingness to participate in and successfully complete required training and to work with the team to increase customer satisfaction and sales
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
Ability to read and comprehend simple instructions, short correspondence, and memos [in English]
Ability to write simple correspondence [in English]
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other associates of the organization who only speak English
Ability to add and subtract two digit numbers and to perform these operations using units of American money and weight measurement
Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions
Ability to deal with problems involving a few concrete variables in standardized situations
Complete Company's training including but not limited to: new hire orientation, food sanitation, customer service network, safety, food safety, and product knowledge
Frequently lift and/or move up to 25 pounds, intermittently lift and/or move up to 50 pounds, occasionally move and/or lift up to 90 pounds
Regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell
Occasionally required to climb or balance and stoop, kneel, or crouch
Specific vision abilities required by this job include close vision, color, and depth perception
Demonstrate the highest level of customer service
Follow through on customer requests
Reflect an appropriate business image to customers and visitors
Be reliable and punctual by reporting for work on time and as scheduled
Demonstrate quality workmanship by efficiently cutting and processing the complete variety of meat according to standards
Unload product from truck and place in coolers according to Product Receiving and Rotation standards
Operate all necessary equipment to effectively prepare and portion products according to standards and/or customer's specification
Sell Only Fresh Products
Ensure that all meat products are properly refrigerated
Keep Our Shelves Properly Stocked
Check merchandising displays regularly to ensure the availability of advertised items and/or samples
Keep Our Stores Clean
Communicate in English with customers and fellow associates regarding requests, current sales promotions, marketing campaigns, and essential products
Answer telephones by saying 'Harris Teeter [store name], this is [name], may I help you?' and provide requested information in a polite and professional manner
Understand the overall Meat Department operation
Assist in the inventory and price change processes
Operate baler and compactors
Follow all safety regulations and help keep the store free of dangerous situations
Ensure that chemicals are handled, mixed, and applied according to directions and in compliance to the Hazard Communication Program Manual
Adapt to various situations and adjust to shifting priorities
Provide assistance to fellow associates to complete daily tasks
Establish a working and shopping environment of trust, respect, and integrity
Comply with Company standards, policies, and procedures
Perform essential job functions throughout scheduled hours
Manage the department as to maximize gross profit and minimize operating expenses
Review and analyze all financial reports and data
Monitor and analyze sales and labor hours used on a daily and weekly basis
Perform duties of all direct reports when appropriate
Maintain overall department conditions to meet Harris Teeter Standards
Order product to minimize out-of-stocks and maintain designated inventory levels
Listen to both customer and associate complaints, and resolve problems to restore and promote good public relations
Ensure that the Meat/Seafood department's inventory levels support the customers' requests for all ad and standard products
Correctly conduct period inventories according to established procedures
Promote the efficient operations of the store following the procedures detailed in Harris Teeter's Standards manual
Record and follow up on any in-store maintenance
Execute approved department opening and closing procedures and ensuring that all operational standards are met
Recruit, interview, and hire competent associates to maintain proper staffing levels for the department
Ensure all associates receive appropriate break and meal periods
Ensure new Meat/Seafood associates are properly oriented to your department and understand their benefits package
Convey timely information to the associates regarding current promotions and marketing campaigns
Have a working knowledge of the mission and goals of your department, your store, and your Company
Keep your promises to customers and fellow associates
Ask for the opinion and suggestions of your associates where appropriate
Recognize exemplary job performance
Address performance problems or record associates' out of the ordinary behavior when it occurs
Company
Harris Teeter
The dedication to our shoppers dates back to 1960 when our company was formed through the merger of two regional grocery stores committed
Founded in 1960
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2013-07-09Acquired
Leadership Team
W
William Thomas Harris
founder
W
Willis L. Teeter
Founder
Recent News
2025-11-10
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