BusRight · 7 hours ago
Customer Support Engineer
United States
Full-time
Remote
Entry, Mid Level
2+ years expBusRight is on a mission to enhance the safety and efficiency of school buses through innovative technology. They are seeking a highly analytical Support Engineer to provide technical support, assist with onboarding, and ensure smooth operations across various functions. This role involves problem-solving for technical escalations and supporting the integration of student information systems.
Information TechnologySoftwareTravel
Responsibilities
Serve as the escalation point for Customer Experience Team and Tier 1 Support regarding bugs and technical issues including but not limited to route history and performance issues
Analyze bugs and technical issues including but not limited to route data and performance metrics to identify trends, anomalies, and areas for improvement
Clearly communicate technical findings to CXMs, Customers, and internal teams (Product, Engineering)
Monitor and resolve Tier 2 support tickets
Proactively contact customers to troubleshoot and resolve technical hardware problems
Document issue resolutions and share recurring insights to prevent future issues
Assist in student tracking implementations, including ordering ST cards/stickers
Support onboarding and integration of SIS systems for new customers
Coordinate with internal and external stakeholders to ensure smooth SIS setup and data accuracy
Responsible for exporting various datasets, including route information and student records, to support operational and reporting needs
Perform data cleansing tasks such as removing stale records and duplicate student entries to ensure data accuracy and integrity
Provide troubleshooting, documentation, and training during the onboarding phase
Qualification
Required
2+ years of experience managing technically advanced hardware, software, and internal systems
At least 1 year of customer facing experience
Knowledgeable about or eager to learn about mobile device management, asset management, and electrical requirements pertaining to heavy-vehicle harnesses and mobile devices
Extremely fluent with Google Suite, specifically Google Sheets to dissect and parse large data sets
Proficient in reading and writing TypeScript code
You thrive in flexible, evolving environments with limited pre-defined structures
You have a software engineering or computer science degree and/or worked at a VC-backed company
You can strike the right balance between creating documentation and automation with daily execution
You have a strong sense of urgency who can rapidly execute tasks while maintaining a clear understanding of prioritization to focus on what truly drives impact
Company
BusRight
BusRight operates a school-bus tracking application that is intended to improve student safety .
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$29.51MKey Investors
IDEA: Northeastern University's Venture Accelerator
2025-04-15Series A· $20M
2023-07-20Series A· $7M
2021-03-30Seed· $2.5M
Leadership Team
Keith Corso
Founder & CEO
Chris Fischer
Co-Founder
Recent News
Northeastern Global News
2024-02-06
Fast Company
2024-01-27
Company data provided by crunchbase