Blue Cross and Blue Shield of Kansas · 7 hours ago
Supervisor Inside Sales Advisors
Topeka
Full-time
Hybrid
Mid, Senior Level
$86K/yr - $107K/yr
3+ years expBlue Cross and Blue Shield of Kansas is a trusted company dedicated to the health and well-being of Kansans. They are seeking a Supervisor of Inside Sales Advisors to lead a team that engages in direct selling, cross selling, and up selling of BCBSKS products while ensuring a high-quality customer experience.
Financial ServicesHealth Care
Responsibilities
People Leadership & Supervision: Full people-management responsibility including hiring, performance management, coaching, development, discipline, terminations, promotions, and back up the manager as needed
Coaching, Training & Development: Identify performance gaps and training needs; create, document, and execute coaching plans; develop and deliver sales training materials; follow up on action plans
Sales Performance & Quality Oversight: Ensure Sales Advisors consistently meet company performance standards and MTM goals through monitoring, root-cause analysis, quality initiatives, and ongoing coaching
Customer & Escalation Management: Handle escalated customer inquiries professionally; intervene in complex cases; make management-level decisions and exceptions when required
Sales Effectiveness & Product Integrity: Monitor advisor interactions to ensure accurate product representation; evaluate effectiveness of sales materials and processes to improve the customer sales experience
Systems, Tools & Analytics: Utilize multiple systems and platforms (e.g., Avaya, Verint, Tableau, databases, and Microsoft applications) to monitor performance, track metrics, and optimize efficiency
Cross-Functional Collaboration: Serve as a liaison between Individual Sales and other departments; support timely resolution of inquiries; represent the department in meetings
Compliance, Licensing & Security: Obtain and maintain applicable insurance licenses; ensure compliance with corporate policies, regulatory requirements, confidentiality, data security, and business continuity standards
Operational & Administrative Responsibilities: Maintain accurate documentation, performance tracking, and reporting; support special projects; ensure regular attendance and professional conduct
Team Engagement & Business Support: Promote a positive company image; work effectively both independently and within a team; step into sales or supervisory roles when business needs require
Qualification
Required
High school diploma or equivalent required
Minimum 3 years' experience in sales, sales leadership, or as a call center supervisor required
Regulatory & Product Knowledge: Thorough knowledge of Senior Market benefits, multiple lines of business, and applicable State and Federal regulations, including Medicare, CMS, and compliance requirements
Licensing & Certification: Ability to obtain and maintain a Kansas Health and Life Insurance license and annual Part D/Medicare Advantage certifications
Technical & Systems Proficiency: Strong PC skills with the ability to effectively use and learn multiple business systems, databases, call‑recording tools, analytics platforms, and Microsoft Office applications
Leadership, Coaching & Development: Proven ability to motivate, coach, train, and develop employees while building high‑performing teams and fostering cross‑departmental collaboration
Customer Focus & Problem Resolution: Strong customer service orientation with the ability to recognize customer needs, resolve issues effectively, and apply sound judgment within company policies
Analytical & Organizational Skills: Demonstrated strengths in analysis, goal setting, planning, prioritization, time management, and attention to detail
Communication & Interpersonal Skills: Excellent written and verbal communication skills with outstanding interpersonal abilities and professionalism
Judgment, Independence & Teamwork: Ability to exercise sound business judgment while working effectively both independently and in a team environment
Professionalism & Reliability: High standards of professionalism, confidentiality, consistent attendance, and a strong commitment to meeting or exceeding corporate performance metrics
Preferred
Minimum 1 years' experience in a leadership, coaching, or supervisory role preferred
Benefits
Incentive pay program (EPIP)
Health/Vision/Dental insurance
6 weeks paid parental leave for new mothers and fathers
Fertility/Adoption assistance
2 weeks paid caregiver leave
5% 401(k) plan matching
Tuition reimbursement
Health & fitness benefits, discounts and resources
Company
Blue Cross and Blue Shield of Kansas
Blue Cross and Blue Shield of Kansas is a mutual insurance company provides Health Insurance, Dental Insurance, and Life Insurance.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Matt All
President and CEO
Kevin Cohen
Chief Technology Officer
Recent News
TechTarget
2025-10-31
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2025-10-30
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