The Hartford · 13 hours ago
Director, Change, Adaptability & Communication – Global Specialty
New York, NY
Full-time
Hybrid
Mid, Senior Level
$135K/yr - $202K/yr
7+ years expThe Hartford is an insurance company dedicated to making a difference, and they are seeking a dynamic Change, Adaptability & Communication Director to lead transformative initiatives in their Global Specialty division. This role focuses on driving adaptability and operational excellence while ensuring sustainable change through effective communication and collaboration with various stakeholders.
Auto InsuranceCommercial InsuranceEmployee BenefitsFinanceFinancial ServicesInsuranceLife InsuranceProperty Insurance
Responsibilities
Change Leadership & Mindset Shifts: Champion adaptability and a positive change mindset across teams, driving accountability and sustained adoption
Design and implement strategies that reduce resistance and accelerate adoption of key initiatives
Act as a transformation coach, reinforcing leader accountability for adoption while supporting employees through change
Stay attuned to cultural and behavioral misalignments to ensure leadership team is positioned to reinforce change outcomes
Balance strategic oversight with hands on support to reinforce momentum and amplify results
People & Process Transformation: Lead cross-functional teams in the development and execution of change management plans
Operate within a decentralized change model, where agile teams own day-to-day change execution
Establish structure, standards and expectations that enable teams to drive effective change. Partner with business, product, and technology to align transformation efforts
Step in as needed to support teams while building scalable, repeatable change mechanisms
Communication: Translate complex changes into clear, user-centered communication that drives understanding and adoption
Build transparent and cohesive communication strategies that create predictability and consistency across initiatives and teams
Ensure technology implementations are aligned and supported by deliberate user adoption strategies and communication plans
Develop frameworks and toolkits to improve and enable change management to happen locally through workshops, training, communication strategies and practical tools that empower teams
Insights: Leverage best-practices, data-driven insights and observations that continuously assess what is working, what is not and why
Design and develop thoughtful, creative and sustainable practices to establish metrics that measure the effectiveness of change
Partner collaboratively to evaluate the effectiveness of implemented change strategies and make timely, data-backed adjustments to ensure sustainable, positive impact
Qualification
Required
7+ years of Wholesale Underwriting experience within a carrier; Global Specialty experience strongly preferred
5+ years of proven leadership within guiding teams through large‑scale, continuous change—setting vision, inspiring teams, and driving accountability
5+ years leading or supporting technology and process transformation initiatives
7+ years of extensive experience executing complex projects, managing deadlines, and driving results
7+ years of strong background in change management or organizational development, including planning, execution, and measurement
Hands-on experience with change frameworks such as ADKAR, Prosci, Kotter, or Change Consulting
Strong understanding of Agile principles and decentralized change models where delivery teams own day‑to‑day execution
Demonstrated adaptability, agility, and responsiveness across evolving business needs; able to partner with HR, Training, and leadership to support change adoption (e.g., workforce planning, training)
Exceptional communication skills—able to 'storytell' by translating complex ideas into clear, compelling messages that inspire change
Strong collaboration and influence skills with the ability to navigate matrixed environments, build trust with senior leaders, and act as a strategic thought partner
A successful individual will be highly adaptable and comfortable with ambiguity; passionate about continuous improvement and innovation; high EQI and TQI, empathetic and people-centric approach to change; data-driven and able to translate insights into action; strong facilitator with a knack for storytelling and engagement
Benefits
Short-term or annual bonuses
Long-term incentives
On-the-spot recognition
Company
The Hartford
The Hartford is an industry leading provider of property and casualty insurance, group benefits and mutual funds.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1995-12-15IPO
Leadership Team
Christopher Swift
Chief Executive Officer
Recent News
2025-12-09
2025-12-08
EIN Presswire
2025-12-02
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