Volunteers of America Los Angeles · 2 months ago
Case Manager Lead
Los Angeles, CA, US
Full-time
Onsite
Mid, Senior Level
$28.01/hr - $29.48/hr
2+ years expVolunteers of America is a non-profit human services organization committed to serving people in need and strengthening families. The Lead Case Manager will arrange, coordinate, monitor, mentor, and assure all delivered services by the case management team meet the needs of program clients.
Non ProfitSocial
Responsibilities
Assign and monitor case load of team:
Review daily referrals and screenings of potential clients
Designates clients to case manager for intake and ensures all supporting documents are verified
Provides information and referrals for callers and walk-ins
Conducts comprehensive screenings and assessments with clients to collect functional, environmental, financial, employment, housing, educational, and health information, as appropriate, to develop a case plan
Develops support systems to meet client needs, coordinates and facilitates move-in activities, rental negotiations, and service referrals as required
May make home and field visits
Monitors case managers on a regular basis to determine quality and effectiveness of services provided
Review cases with Program Coordinator and Case Management Team
Audit case file on a regular basis for completeness and accuracy
Conducts crisis intervention as necessary
Assists case managers by identifying and coordinating a variety of available services necessary for veterans and families to maintain/obtain self-sufficiency and family stabilization
Makes referrals to available VA/community providers for therapeutic, social, educational, and medical resources, as appropriate
Provides support to case managers, clients and families through ongoing case conferencing, counseling, and advocacy
Conducts comprehensive file reviews and assessment of data collected to assure all necessary documentation is collected by case managers for program services eligibility purposes
Assure all program assets and file documents are maintained and secure for all client records
Develops, performs, and assists with workshops pertaining to program services that meet client needs
Participates and assists with outreach events
Other duties as assigned
Lead a team of Case Managers on their active case load through reviewing and discussing detailed plans of action to meet the clients needs, set goals and find the necessary resources to meet those goals
Responsible for intake, assessments, service planning and service delivery
Conducts hard and soft file management, HMIS, CM process flow, to ensure Client documentation meets all requirements for provision of services
Collaborate with other service providers to link participants to community resources and supportive services
Conducts weekly case conferencing and monthly case file audits to assure participant records are complete and accurate
Develops, performs, and assists with workshops pertaining to veteran households’ needs
Participates and assists with outreach events
Other duties as required and may be subject to change
Qualification
Required
Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
Associate's Degree in Social Work or related field or a combination of education and relevant experience (Two years' total)
Completion of VOALA Case Management training within 6 months of hire
Minimum of 2 years of experience as a case manager
Proven Leadership ability
Preferred
Bachelor's Degree (Social Work or related)
3 years of experience working with target population
Experience in supervision or lead role preferred
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Benefits
Competitive medical, dental, vision and retirement benefits
Company
Volunteers of America Los Angeles
VOALA is a non-profit human services organization committed to serving people in need, strengthening families, and building communities.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jordan Vasquez
People Operations Business Partner
Vanessa Brown
People Relations Partner Specialist
Recent News
2022-06-14
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