NEOGOV · 18 hours ago
Tax & Wage ES Benefit Technician: Olympia/Telework
Thurston County – Olympia, WA
Full-time
Hybrid
Entry Level
$45K/yr - $60K/yr
2+ years expNEOGOV is seeking detail-oriented, customer-focused professionals for the role of Benefit Technician within the Employment Security Department. The position involves providing direct services to employers regarding Unemployment Insurance tax requirements, ensuring compliance, and assisting with filing accurate reports.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
Responsibilities
Provide authoritative information to employers and authorized representatives regarding UI tax liability, reporting requirements, and account status
Respond to routine inquiries via phone and written correspondence, explaining relevant RCWs, WACs, and Employment Security Act provisions
Assist employers in preparing quarterly tax reports and calculating tax, interest, and penalties
Support employers in preparing or adjusting agency reports and using electronic filing and payment systems
De-escalate complaint calls, resolve UI tax issues within authority, and refer customers appropriately
Provide administrative support to Tax Specialists, Leads, and Supervisors, including processing Power of Attorney forms and updating account information
Perform clerical tasks such as closing collection plans, adding FEINs, and updating addresses from returned mail
Send pre-collection notifications for delinquent taxes and missing tax/wage reports
Review employer accounts and conduct interviews to determine UI tax liability and status
Access and interpret information from NGTS, Department of Revenue, Labor & Industries, Department of Licensing, and Secretary of State databases
Qualification
Required
Option 1: Two (2) years of a combination of education and relevant experience
Option 2: Two (2) years' customer service experience
Option 3: An associate's degree
Required equity competencies: The ability to take action to learn and grow
Required equity competencies: The ability to take action to meet the needs of others
Required experience includes: Adaptability & Versatility: Ability to perform various tasks as needed
Required experience includes: Inquiry Response & Information Dissemination: Ability to handle inquiries and provide information
Required experience includes: Communication Skills: Ability to explain reporting requirements and eligibility
Required experience includes: Employer Liability Assessment: Skill in assisting with liability determination
Required experience includes: Interviewing & Verification: Proficiency in conducting interviews and verifying data
Required experience includes: Problem Resolution & Communication: Skill in resolving issues and providing clear communication
Additional Requirement of Employment: Must be able to pass Unemployment Insurance (UI) & Paid Family and Medical Leave (PFML) claim and fraud check
Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses.
Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
State Employees are members of the Washington Public Employees' Retirement System (PERS).
Employees also have the ability to participate in the Deferred Compensation Program (DCP).
All state employees are covered by the federal Social Security and Medicare systems.
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Full-time employees earn eight hours of sick leave per month.
Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165.
Washington State supports members of the armed forces with 21 days paid military leave per year.
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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