StatRad · 2 days ago
IT Support Engineer - Tier 2
United States
Full-time
Onsite
Entry, Mid Level
$28/hr - $36.50/hr
1+ years expStatRad is a market-leading company in the telehealth industry, providing teleradiology services to healthcare providers across the country. The IT Support Engineer - Tier 2 role involves supporting mission-critical radiology systems, managing help desk operations, and resolving application incidents for internal and external users.
Health CareHospitalInformation TechnologySoftware
Hiring Manager
Rand Smith
Responsibilities
Provide tier-2 support for application incidents reported through the help desk including 24/7 on call coverage, as required
Resolve application incidents, maintenance items, and enhancement requests
Perform daily monitoring of applications in production use
Coordinate application support with other information technology teams including Infrastructure, Development, and Client Operations
Modify tables/master files, make additions and changes related to complex software upgrade initiatives and enhancements to workflows including the design, build, and test phases, under the direction of senior team members
Take ownership of low to medium complexity issues and act as a liaison between customer and other support staff to facilitate resolution
Implement changes using documented procedures that are compliant with the department's policies and procedures
Participate in team and cross-team meetings and maintain appropriate meeting records
Become fully knowledgeable with company’s proprietary software & hardware platforms
Other projects and duties assigned by IT management
Qualification
Required
1-3 years of experience of hospital imaging department processes and workflow
1-3 years of experience of PC and server hardware, networking, storage technology and imaging modalities
2-3 years of strong remote customer technical support experience
1-3 years of systems analysis experience: administering, testing, maintaining medical information systems or knowledge of clinician workflow analysis
Skills in applying IS principles and practices to systematically interpret functional requirements into application design and the ability to communicate technical issues to non-technical customers
Proven analytical and problem-solving abilities and utilization of disciplined troubleshooting methodologies
Ability to effectively prioritize and execute tasks in a high-pressure environment
Strong customer service orientation and focus
Excellent interpersonal and communication skills, both oral and written
Experience working in a team-oriented, collaborative environment
End-user support in a multiplatform environment (mostly Windows)
2-4 years of experience supporting PACS or other medical imaging systems administering, testing, maintaining medical information systems or knowledge of clinician workflow analysis
1-3 years of HL7
1-3 years of DICOM experience (Protocol, syntax, and compression ratios)
Work experience with PACS vendor applications (preferably FUJI Synapse PACS, AGFA)
Work experience with Nuance PowerScribe 360 Voice Recognition and Imaging Modality integration
Understanding of Windows Networking, Active Directory, Group Policies, and WSUS/Patching
Experience with Office 365 and SharePoint desired
Basic understanding of IP routing
Ability to effectively communicate with highly technical end-user staff (programmers, developers, etc.)
Associate degree in Biomedical Technology, Information Technology, or related field
Preferred
Document management systems and help desk software (a plus)
Company
StatRad
StatRad provides cloud-based software to allow digital access to medical images
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2024-11-18Acquired
1996-05-01Series Unknown
Leadership Team
Rand Smith
Chief Financial Officer
Douglas Bates
Telradiologist
Recent News
Fundspeople Latam
2023-12-27
Company data provided by crunchbase