Sun Life · 8 hours ago
Customer Service Support Representative, Spanish Speaking (DentaQuest)
Kansas City, MO Office
Full-time
Hybrid
Entry Level
$35K/yr - $48K/yr
2+ years expSun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. The Customer Service Support Representative I position interacts with customers to provide and process information in response to inquiries about products and services, ensuring superior customer service across various communication channels.
FinanceFinancial ServicesInsurance
Responsibilities
Responds to customer inquiries in a courteous and professional manner
Researches assistance requested and consistently provides accurate information to resolve internal and external member and provider inquiries via verbal and written communications through all channels including phone, email, web portal, and chat interactions
Thoroughly and completely document all customer interactions
Educates customers and dental professionals on eligibility, benefits, claims payment, and authorizations
Provides direction on the usage and benefits of self-service tools
Assist members on gaining access to care by locating a network dentist or assignment to a primary care dentist
Appropriately routes inquiries to the necessary departments or individuals when resolution of the inquiry is beyond the span of control of this role
Meets or exceeds individual, department, and client specific goals
Understands and adheres to all of DentaQuest’s administrative and contractual policies and procedures
Contributes to the success of the organization by suggesting ways to improve the service delivery processes
Other duties as assigned
Qualification
Required
High School Diploma or Equivalent
2 years of experience in a high-volume customer service environment
Proven professional verbal and written communication skills
Ability to efficiently operate a computer and knowledge of Microsoft Office applications
Strong organizational skills and attention to detail
Ability to work independently and with a team
Ability to learn quickly and adapt to a fast-paced production environment
Cooperative, professional and effective interaction skills with co-workers, company staff and visitors
Critical thinking and problem-solving skills
Ability to tolerate repetitive work without compromising accuracy and service levels
Required to attend additional training as requested/deemed necessary
Preferred
Dental terminology knowledge and group health insurance experience a plus
Benefits
Generous vacation and sick time
Market-leading paid family, parental and adoption leave
Medical coverage
Company paid life and AD&D insurance
Disability programs
Partially paid sabbatical program
401(k) employer match
Stock purchase options
Employer-funded retirement account
Company
Sun Life
Sun Life is a leading financial services organization dedicated to helping people achieve lifetime financial security and live healthier lives.
10001+ employees
H1B Sponsorship
Sun Life has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (27)
2023 (18)
2022 (18)
2021 (12)
2020 (13)
Funding
Current Stage
Public CompanyTotal Funding
$1.05B2024-05-13Post Ipo Debt· $548.79M
2023-07-04Post Ipo Debt· $500M
2000-03-24IPO
Leadership Team
Kevin Strain
President & CEO
Luc Nhon Ly
Chief Executive Officer
Recent News
2025-12-02
MarketScreener
2025-12-02
South China Morning Post
2025-11-27
Company data provided by crunchbase