Collective Health · 14 hours ago
Strategic Initiative Manager
Lehi, UT | Plano, TX
Full-time
Hybrid
Mid, Senior Level
$108K/yr - $134K/yr
5+ years expCollective Health is transforming how employers and their people engage with their health benefits through technology and user experience design. The Strategic Initiative Manager will lead the planning and execution of customer experience initiatives, ensuring alignment with organizational goals and effective change management across functions.
Health CareHealth InsuranceInsurTech
Responsibilities
Actively drive and manage the ongoing planning, coordination, and execution of CX’s goals, key outcomes, and strategic initiatives — in partnership with the CX Sr. Leadership Team & relevant Domain leadership
Directly manage & support simultaneous projects and programs, related to key goals, outcomes, & initiatives
Drive and coordinate CX change management activities across critical functions, including Service Design, Knowledge Management (KM), Workforce Operations (WFO), Learning, and Data Ops
Maintain a comprehensive overview of all domain-impacting projects and programs, serving as a centralized intake for new requests from business stakeholders to ensure proper assignment, scope definition, and alignment with organizational priorities
Partner with groups like Product/Engineering and PMO to support the creation of CX business requirements and coordinate the delivery of CX change management for domain-impacting projects and large-scale implementations
Qualification
Required
5+ years of experience in program management, project management, or a strategic operations role within a large, complex organization
Wide-ranging experience in both back-office and frontline service operations
Demonstrated history of coordinating cross-functional change management activities across diverse operational teams & business stakeholders
Proven experience in strategic planning, project management, and execution within the healthcare or tech sectors
Ability to analyze complex problems, think strategically, and make data-driven decisions
High degree of autonomy. Must be able to take high level objectives and drive results to completion
Proficiency with project management software and tools (e.g., JIRA, Confluence, GSuite)
Preferred
Previous Service Design Experience is a plus
Certification in project management (e.g., PMP) is a plus
Strong understanding of healthcare technology, including electronic health records (EHR), telehealth, health information systems, and regulatory requirements is a plus
Benefits
Health insurance
401k
Paid time off
Company
Collective Health
Collective Health is a modern TPA integrating plan admin, navigation and advocacy to deliver a better health benefits experience for all.
501-1000 employees
H1B Sponsorship
Collective Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (4)
Funding
Current Stage
Late StageTotal Funding
$725MKey Investors
Health Care Service CorporationSoftBank Vision FundNew Enterprise Associates
2021-05-04Series F· $280M
2019-06-17Series E· $210M
2018-02-28Series D· $110M
Leadership Team
Ali Diab
CEO & Co-Founder
Scott Murray
Chief Operating Officer
Recent News
Company data provided by crunchbase