The California State University · 9 hours ago
Client Services Assistant (Administrative Support Assistant II)
Fullerton, CA
Full-time
Onsite
Entry Level
3+ years expCalifornia State University, Fullerton is a leading campus dedicated to student success and fostering a vibrant community. The Client Services Assistant will provide client services in the Titan Hub, offering responsive information and problem resolution to students and staff regarding financial aid policies and procedures.
EducationHigher EducationUniversities
No H1B
Responsibilities
Provide client services in the Titan Hub including but are not limited to in-person and virtual services
Provide responsive information and quick problem resolution to students and staff contacting the financial aid office and/or the Titan Hub
Review incoming documents in detail for accurate completion to ensure that they adhere to federal and institutional documentation requirements for financial aid
Provide information using a variety of methods, such as in person, via telephone and social media, electronic platforms, and email, to students, parents, staff, faculty and the external community regarding financial aid policies and procedures
Follow established office procedures to ensure the confidentiality of all student records and represent CSUF and Titan Hub with the highest degree of professionalism and quality service
Escalate service needs as appropriate
Other duties as assigned
Qualification
Required
High School diploma or the equivalent and three years of experience in general office, clerical or secretarial work or the equivalent
General working knowledge of applicable university infrastructure, policies, and procedures
Thorough knowledge of office methods, procedures, practices, and equipment
Thorough knowledge of English grammar, punctuation, and spelling with demonstrated competence in effectively presenting standard information in writing
Ability to learn, interpret independently, apply, and identify deviations from a variety of complex policies and procedures
Ability to apply independent judgment, discretion, and initiative to address problems and develop practical, thorough and, at times, creative solutions
Ability to perform arithmetic functions of a transactional nature, including tracking and comparing data
Ability to work on the front line, with a variety of campus and community individuals requiring active problem solving and effective interpersonal skills
Demonstrated competence in understanding, interpreting, and communicating procedures, policies, information, ideas, and instructions
Basic typing and keyboarding skills
A background check (including a criminal records check) must be completed satisfactorily and is required for employment
A valid California driver's license
Preferred
Experience and knowledge in CMS/PeopleSoft
Ability to function effectively as part of a high-performance team to ensure timely delivery of financial aid funds
Ability to independently solve problems, exercise initiative, and propose changes
Previous supervisory or lead experience
Familiarity with electronic imaging equipment and Optical Character Recognition (OCR) technology
Previous experience in a financial aid office or other student service office
Company
The California State University
The California State University is the largest system of four-year higher education in the country, with 22 campuses, 56,000 faculty and staff and more than 450,000 students.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$8.85MKey Investors
DensoNational Endowment for the Humanities (NEH)Dale Carlsen
2024-10-30Grant
2023-01-10Grant· $0.15M
2018-10-26Grant· $2.7M
Leadership Team
Steve Relyea
Executive Vice Chancellor and Chief Financial Officer
Recent News
2025-12-19
East Bay Times
2025-12-10
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